Senior Manager Sales Operations Americas

Hexagon is a global leader in measurement technologies. From microns to Mars, we measure what matters for the future.

Hexagon is a global leader in measurement technologies. From microns to Mars, we measure what matters for the future. Hexagon’s Manufacturing Intelligence division helps manufacturers use data throughout the product lifecycle—from design and engineering to production and metrology to make manufacturing smarter, more efficient, and more connected. Our technologies support organizations across a wide range of industries as they work to improve quality, accelerate innovation, and optimize their operations.

Hexagon Manufacturing Intelligence’s Production Software Division delivers production and quality solutions that help manufacturers accelerate innovation, improve productivity, and confidently bring their ideas to life. As Senior Manager, Sales Operations – Americas, you will lead the regional Sales Operations function supporting Production Software, enabling a predictable and scalable commercial engine through disciplined processes, effective systems, reliable data, and strong controls. You will lead managers and professional staff across order management, quoting and booking, deal desk, and related commercial support, partnering closely with Sales, Finance, Legal, Supply Chain, IT, and other teams to strengthen cross-functional handoffs and improve the seller and customer experience.

The scope includes establishing operating objectives and KPIs, managing capacity through seasonal peaks, and driving continuous improvement through standardized ways of working and automation across the Americas.

• Make an impact:
  Improve the commercial processes that turn customer demand into successful, accurate transactions.
• Improve how we work:
  Simplify processes, remove friction, and build scalable ways of working across the Americas.
• Lead and develop talent:
  Build a high-performing Sales Operations organization with clear accountability and career growth.
• Work across the business:
  Partner with Sales, Finance, Legal, IT, Supply Chain, and other teams to solve complex commercial challenges.

You will translate commercial strategy into operational plans and guide execution across multiple work streams, establishing clear ownership, approvals, and service expectations. You will use operational and financial data to prioritize improvements and investment, and you will develop team capability to support Production Software’s growth and increasingly sophisticated commercial models. The role manages through subordinate managers and experienced professionals; decisions directly impact short-term results and require influence across multiple functions.

• Lead the Americas Production Software Sales Operations organization (order management, quoting/booking, deal desk, and commercial support).
• Establish clear operating processes, service-level expectations, controls, and KPIs that support accurate and timely commercial execution.
• Manage capacity and priorities to support business needs, including seasonal and quarter/year-end volume.
• Monitor operational performance and resolve issues affecting order accuracy, cycle time, customer experience, or revenue timing.

• Partner across the business to improve flow from opportunity through quote, approval, booking, and fulfillment handoff.
• Establish clear ownership and cross‑functional handoffs with Sales, Finance, Legal, Supply Chain, and other teams.
• Identify root causes of delays, rework, errors, and manual activity; lead improvements that increase speed, quality, and efficiency.
• Standardize processes across countries and channels where practical,…