Sr. Product Manager - Xvantage Customer Experience

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Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart.

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Ingram Micro is seeking a Sr. Product Manager to own key customer experiences across Xvantage , Ingram Micro’s next-generation B2B digital platform serving technology resellers and business partners globally.

This role will be responsible for defining and executing the product strategy and roadmap for the Xvantage Customer Domain , with a focus on creating seamless, personalized, and intelligent digital experiences across the reseller journey. Key areas of ownership may include Homepage, Customer & Account experiences, Reseller Onboarding, End Customer experiences, Notifications, personalization, and AI-enabled customer engagement .The Sr. Product Manager will combine a strong customer-first mindset with hands-on product strategy and execution , partnering closely with Engineering, UX, Data & Analytics, Architecture, Operations, Sales, Marketing, and regional business teams to deliver scalable capabilities that improve customer satisfaction, engagement, adoption, self-service, and business growth .The

role builds on the broader Xvantage emphasis on reseller experience, onboarding, customer master, notifications, personalization, AI-enabled experiences, and measurable customer outcomes.

Key Responsibilities Own the product strategy, roadmap, and execution for key capabilities within the Xvantage Customer Domain, aligning customer needs with broader platform and business objectives.

Lead customer-facing experiences across areas such as Homepage, Account & Customer Management, Reseller Onboarding, End Customer, Notifications & communication, personalization, and customer engagement .Identify opportunities to simplify the reseller journey and increase digital self-service , reducing friction and operational dependency while improving the overall customer experience.

Partner closely with Engineering, UX, Data & Analytics, Architecture, Operations, Marketing, Sales, and regional business teams to translate customer and business problems into scalable global product solutions.

Own product execution end-to-end—from discovery and requirements through prioritization, Agile delivery, launch, adoption, and continuous optimization .Define clear product requirements, user journeys, user stories and acceptance criteria; prioritize the backlog and work hands-on with Engineering and UX throughout delivery.

Leverage Voice of Customer, behavioral analytics, customer feedback, experimentation, and platform data to identify pain points and opportunities and continuously improve the experience.

Define and measure product KPIs across CSAT, engagement, adoption, conversion, self-service, operational efficiency, and business impact , using insights to drive roadmap prioritization.

Develop capabilities for personalized and proactive customer engagement , including intelligent notifications and experiences based on customer profiles, lifecycle events, and behavioral signals.

Explore and deliver AI-enabled and agentic experiences that simplify customer workflows, proactively surface opportunities, and make Xvantage easier and…