Customer Service Representative

Customer Service Representative

Company:
Score Sports

Location:

Irvine, CA

Type:
Full-time

Founded in 1975, SCORE has been a grassroots partner with club sports, working at the national, state, and local levels to provide uniforms and equipment for youth sports. While we have historically focused on soccer, SCORE now provides uniforms and equipment across a range of sports including flag football, basketball, volleyball, baseball, and more. SCORE has manufacturing facilities in North America, enabling us to provide custom uniforms faster and with exceptional quality.

Join the SCORE team and help us continue our mission to support the next generation of athlete!

The Customer Service Representative is responsible for delivering exceptional support to Score Sports customers across multiple channels, including phone, email, and chat. This role serves as the first point of contact for customer inquiries regarding orders, products, and services. The CSR will use tools such as Zendesk and Net Suite to respond to requests, resolve issues, and ensure a smooth and professional customer experience.

This individual is a strong communicator, detail-oriented, and passionate about customer service.

• High school diploma or equivalent required; some college preferred.
• 1–2 years of customer service experience, preferably in a contact center, retail, or eCommerce environment.
• Familiarity with CRM systems like Zendesk and ERP tools like Net Suite is a plus.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Experience in B2B or omni-channel customer service is a plus.
• Strong written and verbal communication skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Positive attitude and a team-oriented mindset.
• Bilingual (English/Spanish) preferred but not required.

• Respond to customer inquiries promptly and professionally via phone, email, or chat.
• Use Zendesk to manage tickets, document interactions, and follow up on open cases.
• Process orders, track shipments, and update customer records using Net Suite.
• Assist customers with product questions, returns, and general service issues.
• Ensure accurate and timely resolution of customer concerns, escalating complex issues when necessary.
• Collaborate with internal departments including Sales, eCommerce, and Operations to resolve customer issues.
• Maintain knowledge of company products, promotions, and policies to provide accurate support.
• Contribute to team goals by meeting individual performance metrics, including response time and customer satisfaction.
• Uphold a positive and customer-first attitude in every interaction.
• Support team initiatives to improve customer service processes.
• Maintain accurate records and adhere to company policies.
• Assist with special projects or administrative tasks as assigned by supervisors.

Score Sports offers competitive pay and benefits. Benefits include medical, dental, vision, life insurance and 401K.

Base Salary $22.00 - $26.00 per hour, depending on experience.

This position is located in the SCORE Sports office in Irvine, CA.

Note, this is an onsite position. Direct applicants only. We are not accepting unsolicited resumes or applications from third-party recruiters or agencies at this time.