Customer Care Representative

Overview

Since 2012, Stanley/Stella has been a pioneer in premium, sustainable blank apparel. Sustainability is not a trend for us — it’s part of our DNA. We work with purpose, ambition, and a strong entrepreneurial mindset, constantly raising the bar on quality, innovation, and service.

As we continue to grow in the US, we are looking for a Customer Care Representative who is passionate about delivering an outstanding customer experience and building long-term B2B partnerships.

As a Customer Care Representative, you will be a key point of contact for our customers and official dealers. You will own the customer journey from order placement through delivery and invoicing, ensuring a seamless, professional, and premium experience at every touchpoint.

This role is ideal for someone who enjoys problem-solving, cross-functional collaboration, and taking real ownership of customer satisfaction in a fast-growing international company.

• Own the order-to-cash process for your customer portfolio, ensuring accuracy, efficiency, and excellent service delivery
• Act as the primary point of contact for customer inquiries related to orders, products, logistics, pricing policies, and terms & conditions
• Proactively anticipate issues and communicate clearly with customers to prevent disruptions and exceed expectations
• Handle customer complaints end-to-end with a solution-oriented mindset, coordinating closely with Sales, Logistics, Finance, and Supply Chain teams
• Provide professional phone and email support, offering clear guidance and reliable information to B2B customers
• Maintain accurate records of customer interactions, issues, and resolutions in ERP/CRM systems
• Identify recurring issues and contribute to process improvements and customer experience initiatives
• Support the growth and maturity of the Customer Care team by actively participating in continuous improvement projects

• 2+ years of experience in Customer Care, Customer Service, Inside Sales Support, or a similar B2B-focused role
• Experience in apparel, textile, retail, or consumer goods is a strong plus
• Fluent in English (spoken and written); additional languages are a bonus
• Comfortable working with ERP and CRM systems, as well as Microsoft Office tools (Excel, Outlook, Word)
• Strong communication skills with the ability to explain complex topics clearly and professionally
• Customer-first mindset with a strong sense of ownership and accountability
• Excellent organizational and prioritization skills in a fast-paced environment
• Team player who collaborates easily across departments
• Resilient, adaptable, and solution-driven, with a positive and proactive attitude

• Be part of a fast-growing, purpose-driven international brand
• Have real ownership and impact on customer satisfaction in the US market
• Work in a collaborative, entrepreneurial environment with strong cross-functional exposure
• Join a company that truly lives its values around sustainability, quality, and people