Customer Care Specialist

About Becon

Becon Professional Skin & Scalp Device Pro is a beauty‑healthcare technology company redefining personalized skin and hair care. Powered by AI‑driven analysis, our device evaluates 12 skin conditions and 10 hair and scalp indicators to deliver smart, customized care recommendations.

From hair loss and scalp health to skin moisture, pores, and dandruff, Becon helps users better understand their skin and hair through data‑driven insights. Our mission is simple: make advanced beauty technology accessible, personal, and effective.

We’re looking for a Customer Care Specialist to join our growing team in Irvine, California (full‑time, on‑site).

In this role, you’ll be the voice of Becon—supporting customers, solving problems, and ensuring every interaction feels helpful and human. You’ll work closely with internal teams to share customer feedback, troubleshoot issues, and help shape an even better customer experience as we scale.

• Respond to customer inquiries and provide clear, friendly support
• Resolve product and service issues with care and efficiency
• Collaborate with internal teams to address customer needs and improve processes
• Share insights from customer interactions to help enhance products and services
• Help deliver a seamless, positive customer experience from start to finish

• Strong customer service mindset with a passion for helping people
• Excellent communication skills and a positive, professional attitude
• Ability to think analytically and solve problems independently
• Comfortable working in a fast‑paced, startup‑style environment
• Bilingual in Korean and English is a strong plus (our HQ is based in South Korea)
• Experience in beauty, healthcare, or tech is a bonus, but not required
• High school diploma or higher education preferred

• Be part of a fast‑growing beauty‑tech startup
• Work with innovative AI‑powered products
• Collaborate with a global team based in the U.S. and South Korea
• Make a real impact on customer experience and product growth

• Entry level

• Full‑time

• Retail Health and Personal Care Products