Customer Support Specialist

Technical Service Administrator (Customer Support)

Akkodis is seeking a Technical Service Administrator for a contract opportunity with a client in Irvine, CA (100% onsite).

• 3-6 months Contract (With possible extension)
• Irvine, CA - Onsite
• Pay: $20–$22/hr.
• Process SAP notifications for repairs, exchanges, loaners, and service parts.
• Assist with ownership changes and verify documentation accuracy.
• Research and resolve service billing discrepancies.
• Coordinate with repair, shipping, and inventory teams to ensure timely equipment processing and accurate serial tracking.
• Generate DP90 billings and quotes for non-warranty repairs.
• Maintain the loaner pool and monitor return activity.
• Process consignments and returns, correct discrepancies with receiving team.
• Support capitalization of serialized loaner equipment.
• Collaborate with technical support, customer service, accounting, and operations to ensure smooth order flow and extended warranty processing.
• Run reports and monitor outgoing repairs to ensure timely notification processing.
• Maintain professional relationships and comply with company policies and procedures.

• High school diploma or equivalent required.
• 1+ year in customer service, technical service, or logistics with data entry experience.
• SAP, Oracle, Sage, or Salesforce or any ERP tool experience preferred.
• Proficient in MS Office (Word, Excel, Outlook, PowerPoint).
• Strong organizational, typing, and communication skills.

If you are interested in this role, then please click APPLY NOW
. For other opportunities available at Akkodis, or any questions, feel free to contact me at Prab

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Disclaimer:
These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

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