Customer Service Representative

Position: CUSTOMER SERVICE REPRESENTATIVE
Customer Service Representative

Location:

Irvine, CA (On-site)

Department:
Sales / Customer Service

Employment Type:

Full-Time

About Ampronix, LLC.

Founded in 1982, Ampronix, LLC specializes in medical imaging equipment solutions, service, and repair, serving over 138 countries. We are a registered ISO and ESD company headquartered in Irvine, CA. Our team values quality, service, innovation, and technology while fostering a collaborative and positive workplace.

Primary Function:

The Customer Service Representative (CSR) supports the sales team and delivers world-class customer service. The CSR manages incoming inquiries, proactive customer outreach, order and repair processes, and ensures a seamless customer experience from start to finish.

Key Responsibilities:

• Handle incoming customer calls for service and repair; provide solutions and guidance.
• Manage RMAs from start to finish and follow up with customers.
• Process sales orders in ERP and confirm order accuracy with customers.
• Provide tracking, delivery, and order status updates.
• Follow up post-delivery to confirm customer satisfaction.
• Assist Sales Account Managers with administrative tasks, data entry, and projects.
• Re-engage inactive or previous customers via outbound calls.
• Escalate critical customer or sales issues as needed.
• Maintain ISO compliance standards.
• Perform other duties as assigned.

Qualifications:

• Bachelor's degree in Business, Marketing, Communications, or related field (preferred).
• 1-3 years business, customer service, or administrative experience (preferred).
• Strong organizational and multitasking skills.
• Excellent verbal and written communication.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• CRM and ERP experience preferred.
• Tech-savvy; experience in medical equipment a plus.
• Bilingual (Spanish or other) is a plus.

California Pay & Benefits:

• Pay Range: $22-$25 per hour (depending on experience)
• Medical, Dental, Vision
• Employer-paid Life / AD&D;
  Voluntary Life / AD&D
• 401(k) with Safe Harbor match
• Paid Vacation, Sick Leave, and Holidays
• Pet insurance (optional)

EEO Statement:

Ampronix is an equal opportunity employer. We do not discriminate based on any protected status under federal, state, or local law.

Apply Today:
Join our team to grow your career in a collaborative, professional, and technology-driven environment! Please go to  to learn more about our Company. Thank you, and we look forward to hearing from you!