Customer Service Associate

Employment Type:

Temp to Hire Industry: Office & Administrative Job Number: JE-001997 Pay Rate: $24.00 - $27.00 per hour Branch:
Santa Ana, CA

As a Customer Service Representative, you ll be the first point of contact for patients and users of our Telehealth platform. Your role is critical in providing frontline support and ensuring a seamless customer experience across our services. You ll help create a compassionate, clear, and efficient support environment where patients feel heard and assisted with care.

• Serve as the frontline representative for patient and provider inquiries.
• Provide empathetic, timely, and effective responses via phone, email, or chat.
• Troubleshoot issues related to scheduling, platform navigation, and general service questions.
• Escalate complex cases appropriately while maintaining ownership of the issue.
• Document all interactions accurately and adhere to compliance standards.
• Process data entry and sales operations, ensuring accurate order-to-cash transactions.
• Build and maintain positive customer relationships by going the extra mile.
• Manage inbound and outbound customer calls in a professional and timely manner.

• Excellent Communication Skills, demonstrated through:
• Exceptional Verbal Communication
• Active Listening
• Patience and Composure
• Clear and Concise Written Communication
• Background in Telehealth, Healthcare, or Medical Environment
• Prior experience working in a patient-support role is a strong asset.
• Familiarity with HIPAA compliance and medical terminology is a plus.

• Communication skills: 1 year (Required)
• Customer Service
  
  Experience:
  
  1 year (Required)
• Data Entry and Computer Systems: 1 year (Required)
• Medical Call Center
  
  Experience:
  
  1 year (Required)

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