Customer Service Representative

Description

We are proud to represent a fast-growing, client-focused mortgage brokerage in Irvine that is redefining the home financing experience.

As a Customer Service Representative on a contract to hire basis, you'll be the voice of our brand connecting with motivated home buyers, building trust, and driving success. This is an exciting opportunity to join a collaborative team where your contributions directly impact growth and client satisfaction.

What You'll Do

+ Engage & Convert:
Respond to inbound leads and follow up with warm prospects via phone, email, and CRM to build lasting relationships.

+ Drive Results:
Schedule appointments for loan officers, assist with pre-qualification, and help clients take the next step toward home ownership.

+ Collaborate & Grow:
Partner with referral sources and internal teams to maximize opportunities and deliver exceptional service.

What We're Looking For

+ Sales Savvy:
Strong communication and relationship-building skills with a passion for helping people.

+ Goal-Oriented:
Motivated by targets and thrives in a fast-paced environment.

+ Tech-Comfortable:

Experience with CRM systems and digital communication tools.

+ Mortgage Knowledge:
No Mortgage Knowledge necessary! We will train up on all our services

Why Join Us?

+ Growth Potential:
Contract-to-hire with clear pathways for advancement to loan officer (we will sponsor loan officer certifications).

+ Commission Opportunity:
Once hired on permanently, you'll earn competitive commissions on closed deals your success pays off!

+ Supportive Culture:
Work with a team that values integrity, collaboration, and innovation.

+ Impactful Work:
Help clients achieve one of life's biggest milestones home ownership.

+ Competitive Compensation:
Base pay plus performance incentives once hired on.

Requirements

- At least one year of experience in administrative or clerical work, with a focus on customer service.

- Strong proficiency in handling inbound and outbound calls professionally and efficiently.

- Familiarity with Salesforce or similar platforms is highly preferred.

- Excellent communication skills, both verbal and written, to interact effectively with customers and team members.

- Ability to manage multiple tasks and prioritize responsibilities in a fast-paced setting.

- A college degree is preferred but not required.

- Commitment to delivering high-quality service and fostering positive customer relationships.

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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