Escalation & Resolution Specialist
Listed on 2026-10-06
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Customer Service/HelpDesk
Customer Success Management
Groupe SEB USA in Irvine, CA seeks a Resolution Specialist to research, analyze, and resolve escalated customer concerns and order discrepancies, ensuring timely, accurate resolutions while coordinating with internal teams.
You will oversee non-installation-related projects, monitor risks, and document investigations in SAP. Requires 3–5 years in customer-facing roles, strong English, and ERP/CRM proficiency. Salary range: $70,000-$75,000.
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