First Impression Specialist

Fitness On Fire creates experiences so exceptional that long after a guest works out with us, the experience stays with them.

As a premier training facility, we set the standard for small businesses in the fitness industry.

• Provide the highest level of customer service to members, prospective members, and guests;
• Professionally greet members and guests;
• Ensure all check in procedures are followed

Ensure Guest Fitness Profiles are completed and appropriate fees are collected

Enter Guest and Telephone Inquiry information into CRM

Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests

Handle member service issues to include:
Personal Training, guest, Lost and Found items, change of address,and questions regarding billings and payments

Promote and sell merchandise

Keep front desk area and lobby clutter free, and orderly

Handle Petty Cash and Operate POS system, ensure open/close/break procedures are followed

Process all transactions through POS

• Reliable, professional, computer literate, energetic, and friendly
• Must be comfortable with "sales" and enrolling new members
• Interested in health, fitness, and/or sports.

Must have 6-12 months experience in customer service function. Retail environment preferred

Experience with multiple phone lines preferred

Basic computer skills

Strong communication skills both oral and written

• Competitive compensation
• Complimentary studio membership
• Discounts on services, products, and much more

All your information will be kept confidential according to EEO guidelines.

Must have a legal right to work in the United States. While we appreciate every applicant’s interest, only those under consideration will be contacted. We regret that phone calls will not be accepted.