Resident Care & Escalations Specialist
Listed on 2026-10-07
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Customer Service/HelpDesk
Customer Service Rep
Irvine Company Apartment Communities is seeking a Customer Care Representative to resolve high-level resident escalations and support responses to reviews across the Apartments Division, helping protect the company’s reputation through timely, professional communication.
The role handles inbound requests by phone, email, and web forms, collaborates with Community Management and cross-functional teams, and analyzes trends to drive process improvements and risk mitigation.
Consider building your career as a Resident Care & Escalations Specialist at Irvine Company.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Irvine, CA, United States.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 53.000 - 67.000.
We aim to respond to suitable candidates as soon as possible.
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