Resident Services Manager Temporary ; Residences Jamboree

• Posted on October 6, 2026

Showing 1 location

Irvine, CA 92614, USA

• On-site
• Property Management
• Full-Time
• Requisition #: RESID
  005787

Join our team at UDR, Inc. as a Resident Services Manager 2!

We are looking for a customer-centric professional to support The Residences on Jamboree, our exclusive 381-home luxury apartment community in Irvine, CA. This is a 3 – 4 month temporary contract role.

Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the customer's day?

As a
Resident Services Manager 2, each day you to build a sense of community and strive to achieve the community’s resident retention and customer service goals.

Ensure community is ready for business and meets established physical standards daily as listed below:

• Walk community daily; open and close all “showing” units. Monitor property including office space, restrooms, amenity areas, parking lot and “show” apartments to ensure they meet UDR’s quality, cleanliness and presentation standards and proactively monitor battery upkeep of smart locks.
• Refresh community’s signage, write and distribute collateral as needed to support the drive for occupancy and improve community image.

Provide the best standard of quality and service through resident relations:

• Answer all resident and guest questions professionally and timely, balancing the needs of both internal and external customers. Implement strategies to improve quality of customer service.
• Proactively launch self-guided tours and/or provide guided community tours for prospects, lend assistance, and provide information pertaining to short-term rentals, corporate housing opportunities and guest suite rentals.
• Conduct move-in orientation sessions for new residents and assist with annual renewal conversations with existing residents if needed.
• Oversee the Customer Survey Program by ensuring that that there is immediate follow up to residents upon the completion of each service request via an e-mail or text notification which includes the ability to request a follow up phone conversation. Follow-up phone calls to residents to gather more information on the quality and satisfaction of service requests.
• Oversee and ensure the maintenance related matters are resolved and/or escalated to the Service Manager to be addressed immediately. If additional service is required, continue to follow up until the issue is resolved.

Complete various accounting and financial functions associated with driving and supporting community operations:

• Work closely with Business Manager to complete required financial responsibilities.
• Conduct Purchase Card (P-card) reconciliation for community.

Lead winning team by professional example, taking ownership and personal interest in direct reports, if applicable to drive results and team performance:

• Host daily and weekly team huddles to discuss community/resident/operations issues and concerns, provide update to team regarding policies, practices, company or team initiatives, training and team building.
• Hire and train new staff and develop staff to maximize potential.
• Monitor staff performance to include performance and address performance problems through corrective action and dismissal. Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers.
• Approve time records and requests for time off.

Complete administrative tasks associated with community…