Customer Service Representative

Our client is seeking a professional and customer-focused Customer Service Representative to serve as the primary point of contact for customers. This individual will be responsible for responding to inquiries, resolving issues, processing requests, and ensuring an exceptional customer experience. The ideal candidate is detail-oriented, organized, and thrives in a fast-paced environment.

Key Responsibilities Respond to customer inquiries via phone, email, and other communication channels in a professional and timely manner. Assist customers with orders, account information, product questions, and service-related requests. Resolve customer concerns, complaints, and escalated issues while ensuring a positive customer experience. Maintain accurate customer records and update information in company systems. Coordinate with internal departments to ensure customer needs are addressed efficiently.

Track and follow up on open customer requests to ensure timely resolution. Process customer orders, returns, exchanges, or service requests as needed. Identify opportunities to improve processes and enhance customer satisfaction. Meet established service levels and performance metrics. Qualifications High school diploma or equivalent required. 1+ years of customer service, administrative support, or related experience preferred. Strong verbal and written communication skills.

Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel. Excellent problem-solving and conflict-resolution abilities. Ability to manage multiple priorities in a fast-paced environment. Strong attention to detail and organizational skills. Positive attitude and commitment to delivering outstanding customer service. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.

EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact  .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications.

You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your…