Porter, Customer Service​/HelpDesk

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of Sales Performance;
Repair Optimization and Compliance;
Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of Sales Performance;
Repair Optimization and Compliance;
Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

• Vehicle porters are primarily responsible for moving and parking vehicles in the NHQ parking lot to accommodate the needs of Vehicle Administration representatives, employee customers, and other VIP visitors. They may conduct light vehicle maintenance, such as interior cleaning, exterior washing, and organizational tasks like installing license plate brackets, placing stickers or tags on cars.
• Vehicle Administration porters drive new cars to and from the NHQ parking structure and ensure vehicles are in tip-top shape for handing off the keys.
• Other routine responsibilities include keeping tabs on cars’ locations in the parking structure. Vehicle Administration porter jobs are entry-level, including on-the-job training.
• Auto porters work at NHQ and spend a lot of time outside (regardless of weather conditions)
• Manage vehicle flow in our Vehicle Administration assigned parking areas, National Service Garage (NSG), and the general parking lot.
• Work with the onsite Vehicle Administration Led to complete tasks such as keeping track of key tasks, cleaning cars, driving vehicles from the NSG/Vehicle Administration areas, following Vehicle Administration driving standards, fielding Vehicle Administration team requests, filing documents during downtime, driving errands and other assigned duties.
• Support the Vehicle Administration management with special projects as assigned.
• Other duties as assigned from time to time by the Client and/or MSXI.

• Knowledge Retention
  - To provide the highest quality support to customers, employees must be able to learn and memorize a large amount of information.
• Organizational skills
  - Must be able to handle multiple tasks at once while attending to the customer’s needs
• Flexibility
  - Employees should be able to aid various types of customers. They should have the ability to focus on the warranty issues, provide solutions while always maintaining a professional demeanor and be open to change and to considerable variety in the workplace
• Friendly
  - Project a warm and friendly image, consistently maintain a positive demeanor
• Customer service focused
  - Must have the ability to stay calm in difficult situations. Must be able to gain and maintain control of customer conversations while providing world class customer service
• Speed
  - Must be fast and efficient. Must be able to work quicky without sacrificing the quality of their work
• Solutions oriented
  - Must be able to find…