Customer Service Rep – SAP ERP EXPERT

P.J. Salvage is a California lifestyle brand, specializing in the world’s softest pajamas, loungewear and lifestyle apparel (and the accessories to go with them!) With a multi-generational appeal, our collections inspire happiness & comfort so that you can more fully embrace life’s moments. Live cozy, feel playful, let your personality shine. Always comfy, never boring.

We are looking for a Customer Service Representative to join our team at our headquarters in Irvine, Ca. This position requires past experience with SAP ERP - you must know this software, we need this competency as a highest priority.

Dedicated and adaptable Customer Service Representative with over 5 years of hands-on experience managing high-volume accounts and order processing systems. Proven track record of seamless team integration, stepping in during staff absences to maintain uninterrupted service. Advanced proficiency in SAP ERP and Microsoft Office Suite, with specialized expertise in complex order entry, billing, logistics tracking, and return processing. Recognized for a calm, empathetic communication style that resolves customer inquiries efficiently while building long-term loyalty in fast-paced environments.

• SAP ERP Proficiency:
  Expert in order entry, invoice retrieval, and navigation.
• Order & Invoice Management:
  Skilled in pulling, printing, and distributing invoices.
• Logistics Tracking:
  Proficient in locating shipping data and providing real-time tracking updates.
• Returns Management (RMA):
  Experienced in vetting rep documentation and processing Return Authorizations. Shipping Systems:
  Competent in creating return shipping labels via Fed Ex Ship
• Manager financial processing:
  Knowledgeable in secure credit card transaction processing.
• Team
  
  Collaboration:
  
  Reliable team player who fills gaps seamlessly during peer paid time off (PTO).
• Customer Relations:
  Gifted in managing difficult customer situations with a kind, friendly demeanor.
• Workplace Adaptability:
  Excellent multitasker thriving under pressure in high-velocity offices.