Customer Service Coordinator

• • Payrangefrom $25.00-$35.00(DOE)
  • Reporting location:
    
    Irvine,Ca
  • Inbranchposition
  • Reportstothe Customer Service Supervisor

Foundedin
1980inHuntington

Beach,CA,
Pyro-Comm Systems
hasgrownintooneof

California’spremierfirealarmandlowvoltagecontractors.

Withoverfourdecadesofprovenexpertise,weproudlyserveclientsfromourofficesin

Irvine,Carlsbad,andthe

San Francisco Bay Area .

Wespecializeindesign,engineering,andinstallationof

Fire/Life Safety,Security Intrusion,Voice&Data,CCTV,Access Control,andmore.

Ourreputationisbuiltonafoundationofquality,customer satisfaction,andateamofdedicatedprofessionals—manyofwhomhaveover
20yearsofservicewiththecompany.

The Customer Service Coordinatorprovidesadministrativeandoperationalsupportina service environment
,managingcustomerservicecalls,dispatching technicians,processing invoices,andsupportingfieldoperationsforfirealarm.

Thisroleensuressmoothcoordinationbetweenserviceteams,customers,andinternaldepartments.

• • Handleincomingcustomercallsandemailsregardingservice,maintenance,andinspectioninquiries
  • Customerandtheservicetechnicians'mainpointofcontact
  • Coordinatewithconstructionprojectmanagers,property managers,andothervendors
  • Scheduleanddispatchservicetechnicians(#ofpeopleforeachlabortype,time,&day)
  • Requestingmaterialforserviceworkorders
  • Creationandclosingofworkordersinservicedepartmentsystem
  • Attendopenworkordermeetingstoassistinschedulingreturnvisitstosites
  • Maintainservicerecords,jobfiles,andprojectdocumentationformultiplesites
  • Trackopenserviceticketsandfollowuptoensuretimelycompletion
  • Prepare,review,andprocessinvoicesaccuratelyandpromptly
  • Supportservicesupervisorwithreporting,documentation,andadministrativetasks
  • Ensurecompliancewithcompanypolicies,safety procedures,andindustrystandards
  • Goodattendanceandpunctuality,withabilitytoworkovertimeifneeded

• • Minimumof2+yearsofadministrative,dispatching,orcustomerserviceexperienceinconstruction,firealarm,security,ERRCS,orMDUenvironments.
  • Professional demeanor,abletointeractwithotherswithtactandrespect
  • Excellent organizational,multitasking,andcommunicationskills
  • Basic Microsoft Exceland Word skills ,inadditiontouseofOutlook
  • Abilitytolearnquicklyandadapttodifferentcomputer/software systems
  • Team-orientedwithacustomer-first approach
  • Positive Attitude
  • High School Diplomaor GED required
  • Valid driver'slicensewithgooddrivinghistory

• • Medical,Dental,Visionand Life,insurance plans–employeecontributionsrequired
  • Basic Life/AD&DInsuranceand
    
    Long-Term Disability Insurance –coveredbytheemployer
  • DiscountedAFLACisavailableattheemployee'sexpense
  • 401K Retirement plan
  • Vacation days,dependentontheposition
  • CApaidsickleaveearnedattherateperCAstatelawrequirements
  • Paid holidays:
    
    New Year’sDay,Memorial Day,Independence Day,Labor Day,Thanksgiving,andthedayafter,Christmas Day

We'relookingfora

Customer Service Coordinatorwhoispassionateabouthelpingcustomersandkeepingoperationsrunningsmoothly .Ifyouenjoyworkingwithpeople,solving problems,andbeingpartofasupportiveteam,we'dlovetohearfromyou.

Join Pyro-Commandgrowyourcareerinacompanythatvaluesservice,collaboration,andprofessionaldevelopment.

Empowering Safety.

Enabling Innovation.

isanequalopportunityemployer.

Allqualifiedcandidateswillbeconsideredregardlessofrace,color,religion,national origin,sex,genetic information,age,disability,orveteranstatus.