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Customer Service Representative - SAP Order Management
Job in
Irvine, Orange County, California, 92713, USA
Listed on 2026-10-17
Listing for:
Helpmates Staffing Services
Full Time
position Listed on 2026-10-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Customer Service Representative – Urgently hiring in Irvine!
Job Title:
Customer Service Representative Pay: $23.00-$24.00 per hour
Hours:
8:00 am - 5:00 pm (Monday–Friday)
Start Date:
ASAP Looking for a career that combines customer service passion with SAP order management expertise? Join a dynamic team in Irvine, CA, as a Customer Service Representative and make a positive impact every day. As a Customer Service Representative, you'll be the main point of contact for order processing, customer support, and resolving issues. You'll work closely with internal teams, customers, and logistics partners to ensure smooth order flow and timely delivery, helping to create a high-performance environment.
What You'll DoAs a Customer Service Representative, you will be responsible for:
• Processing and confirming customer purchase orders using SAP
• Supporting Regional Account Managers with order processing and customer inquiries
• Managing sales orders, backorders, inventory inquiries, and shipment coordination
• Providing customers with order confirmations, tracking updates, pricing, and delivery details
• Handling returns, cancellations, shortages, freight claims, and Sales Return Authorizations (SRA)
• Generating shipping documents such as Bills of Lading, commercial invoices, and shipping labels
• Coordinating with freight carriers to ensure timely, cost-effective deliveries
• Partnering with warehouse, sales, and internal teams to facilitate order fulfillment
• Maintaining accurate records, invoices, and documentation
• Delivering prompt, professional resolution to customer inquiries and issues
What You'll Bring The ideal candidate for this role will have:
• Proven hands-on CRM experience with order management, customer service, inventory inquiries, or returns processing
• 5+ years of experience in customer service, order management, account coordination, or sales support
• Experience working in manufacturing, distribution, or industrial environments
• Success managing high-volume customer accounts and purchase orders
• Strong communication, organizational, and problem-solving skills
• Excellent attention to detail with the ability to multitask in a fast-paced setting
• Proficiency in Microsoft Word, Excel, Outlook, and data entry
• Experience with Fed Ex, freight logistics, Bills of Lading, and commercial invoices (preferred)
• Strong customer service, conflict resolution, and relationship-building skills
• Bachelor’s degree preferred, or equivalent work experience
Why Join Us in Irvine?
• Collaborative and supportive team environment
• Opportunities to utilize and grow your SAP expertise
• Stable company with long-term career growth
• Make a direct impact by delivering exceptional customer experiences every day
• Enjoy benefits offered once hired permanently
Location & Schedule This position is on-site in Irvine, CA, and offers standard weekday hours from 8:00 am to 5:00 pm.
Ready to Take the Next Step?
If you’re ready to leverage your SAP expertise and customer service skills in a rewarding role, apply today or reach out to our recruiting team to learn more. We’re hiring now—don’t miss out!#HSIR
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