Customer Service Coordinator

• • Payrangefrom $25.00-$35.00(DOE)
  • Reporting location:
    
    Irvine,Ca
  • Inbranchposition
  • Reportstothe Customer Service Supervisor

Foundedin
1980inHuntington

Beach,CA,
Pyro-Comm Systems
hasgrownintooneof

California’spremierfirealarmandlowvoltagecontractors.

Withoverfourdecadesofprovenexpertise,weproudlyserveclientsfromourofficesin

Irvine,Carlsbad,andthe

San Francisco Bay Area .

Wespecializeindesign,engineering,andinstallationof

Fire/Life Safety,Security Intrusion,Voice&Data,CCTV,Access Control,andmore.

Ourreputationisbuiltonafoundationofquality,customer satisfaction,andateamofdedicatedprofessionals—manyofwhomhaveover
20yearsofservicewiththecompany.

The Customer Service Coordinatorprovidesadministrativeandoperationalsupportina service environment
,managingcustomerservicecalls,dispatching technicians,processing invoices,andsupportingfieldoperationsforfirealarm.

Thisroleensuressmoothcoordinationbetweenserviceteams,customers,andinternaldepartments.

• • Handleincomingcustomercallsandemailsregardingservice,maintenance,andinspectioninquiries
  • Customerandtheservicetechnicians'mainpointofcontact
  • Coordinatewithconstructionprojectmanagers,property managers,andothervendors
  • Scheduleanddispatchservicetechnicians(#ofpeopleforeachlabortype,time,&day)
  • Requestingmaterialforserviceworkorders
  • Creationandclosingofworkordersinservicedepartmentsystem
  • Attendopenworkordermeetingstoassistinschedulingreturnvisitstosites
  • Maintainservicerecords,jobfiles,andprojectdocumentationformultiplesites
  • Trackopenserviceticketsandfollowuptoensuretimelycompletion
  • Prepare,review,andprocessinvoicesaccuratelyandpromptly
  • Supportservicesupervisorwithreporting,documentation,andadministrativetasks
  • Ensurecompliancewithcompanypolicies,safety procedures,andindustrystandards
  • Goodattendanceandpunctuality,withabilitytoworkovertimeifneeded

• • Minimumof2+yearsofadministrative,dispatching,orcustomerserviceexperienceinconstruction,firealarm,security,ERRCS,orMDUenvironments.
  • Professional demeanor,abletointeractwithotherswithtactandrespect
  • Excellent organizational,multitasking,andcommunicationskills
  • Basic Microsoft Exceland Word skills ,inadditiontouseofOutlook
  • Abilitytolearnquicklyandadapttodifferentcomputer/software systems
  • Team-orientedwithacustomer-first approach
  • Positive Attitude
  • High School Diplomaor GED required
  • Valid driver'slicensewithgooddrivinghistory

• • Medical,Dental,Visionand Life,insurance plans–employeecontributionsrequired
  • Basic Life/AD&DInsuranceand
    
    Long-Term Disability Insurance –coveredbytheemployer
  • DiscountedAFLACisavailableattheemployee'sexpense
  • 401K Retirement plan
  • Vacation days,dependentontheposition
  • CApaidsickleaveearnedattherateperCAstatelawrequirements
  • Paid holidays:
    
    New Year’sDay,Memorial Day,Independence Day,Labor Day,Thanksgiving,andthedayafter,Christmas Day

We'relookingfora

Customer Service Coordinatorwhoispassionateabouthelpingcustomersandkeepingoperationsrunningsmoothly .Ifyouenjoyworkingwithpeople,solving problems,andbeingpartofasupportiveteam,we'dlovetohearfromyou.

Join Pyro-Commandgrowyourcareerinacompanythatvaluesservice,collaboration,andprofessionaldevelopment.

Empowering Safety.

Enabling Innovation.

isanequalopportunityemployer.

Allqualifiedcandidateswillbeconsideredregardlessofrace,color,religion,national origin,sex,genetic information,age,disability,orveteranstatus.

Join us at Pyro-Comm Systems Inc as our next Customer Service Coordinator in Irvine, CA, United States.

Learn more about the Customer Service Coordinator role in the description above.

We appreciate your interest in this position.

Join Pyro-Comm Systems Inc and contribute to our ongoing work.

Take a moment to read everything above and see whether this role is right for you.

This posting is for the Customer Service Coordinator role at Pyro-Comm Systems Inc, based in Irvine, CA, United States.