Customer Service Representative
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Customer Service/HelpDesk
Job Description & How to Apply Below
401(k)
401(k) matching
Bonus based on performance
Benefits/Perks
Competitive Pay
Professional Development
Job Stability in a growing industry
Job DescriptionWe are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.
ResponsibilitiesAnswer customer questions via phone, email, and in-person
Assist clients with new quotes, updating policies, payments, and other services
Schedule appointments and maintain calendar
Maintain detailed records of client interactions
Review audits and/or policies
Collaborate with colleagues to provide comprehensive customer service
QualificationsKnowledge of insurance products
High school diploma/GED required, Bachelor’s degree preferred
Excellent customer service skills
Highly organized with strong time management skills
Familiarity with Microsoft Office and other software applications
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