Rep, Sales Support B2B

Tomorrow is our home. At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services.

Join us now and give your career a home.

Irvine, CA / Full-time

Sales Support is responsible for checking stock, satisfying purchase requests, releasing and tracking orders, and ensuring excellent and proactive customer service for our Retail Dealers.

• Manages time to meet company standards for phone statistics to serve positive customer interaction
• (balancing multiple projects, tasks, phone coverage, responsibilities and assignments)
• Ensure customer orders are processed in an efficient and timely manner (24 hours) with carry through to completion
• Oversee the delivery creation for expedites and will call orders
• Excellent and proactive customer service skills including: email etiquette, phone professionalism, and interdepartmental communication
• Verify and execute order changes and cancellations received from dealers
• Fully responsible for maintaining all accounts assigned (including open order reports, back order reports, as well as follow-up on unshipped orders)
• Verify and apply special discount or promotional prices to orders
• Investigate and resolve issues concerning credit note discrepancies that include pricing or special discounts
• Provide stock availability and information relating to plant production schedule through collaboration with demand planning
• Partnering with sales representatives to respond to their day-to-day requests
• Verify and edit shipments if dealer does not need all product
• Maintaining positive relationships with Logistics and carriers.
• Running and maintaining EDI workflow
• Peer to Peer trainings on an as needed basis
• Performs all other duties as assigned

$23.69 - $31.59

Annual Bonus

1%

First

• High-School Diploma – Required
• 0-2 Years of some college coursework – Required
• 3-5 Years of some college coursework – Preferred
• Language skills:
  English
• Mathematical skills:
  High School level
• Reasoning Ability: ability to make decisions and operate within a high call volume, and fast paced and high pressure environment
• SAP navigation and use experience
• High level of positive interpersonal skills
• Highly detail oriented and good analytical abilities
• Highly self-motivated
• Experience and proficiency with Microsoft Office Suite including Excel, Outlook and Word

The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location. If the position is bonus or incentive eligible then the payments range from 0% to 200% of target with details laid out within the plan document.

Benefits offered include the following:

• Medical, dental, vision, life insurance, short- and long-term disability benefits, employee assistance program (EAP), Healthcare and Dependent Care Flexible Spending Accounts (FSA), and Health Savings Account (HSA) participation starting on the first day of the calendar month following date of hire.
• Wellness Plan that allows participating employees to earn lower medical care premiums.
• 401(k) Retirement Plan starting on the first day of the calendar month following 30 days of service.…