Customer Support Engineer

Senior Staffing Consultant – Amtec Inc.

Location: On-site 100% of the time – Irvine, CA

Pay Range: $70 – $78/hr

Duration: 1–2 years (projects can be extended)

Summary: Customer Support Engineer to work with Failure Analysis Report for Executive Aviation Programs. Requires aerospace experience.

• Do open box troubleshooting: observe and test circuit boards to identify non‑functioning portions.
• Run thermal and vibration testing on electronic units with oscilloscope monitoring on targeted data lines.
• Write and submit Engineering Investigation Reports/FARs to the customer via SEM.
• Learn how to test known issues with existing product lines.
• Develop troubleshooting tests for emerging issues on new and existing product lines.
• Interface with the Project Engineer to support technical meetings with the customer and prioritize FARs on units that are needed to prevent AOG (Aircraft on Ground) situations.
• Interface with OEM and customer engineers to discuss findings and investigation status.
• Access repair shop data and interpret test findings and failure observations noted on the database and test data sheets.
• Interface with the Materials and Processes lab to submit lab evaluation requests and interpret findings to the hydraulic component level.
• Collect, organize, and interpret all component test results, failure observations – including SIL (System Integration Lab) testing, engineering‑directed testing, and lab analysis.
• Provide engineering‑directed test and inspection instructions in the repair station database to assembly and test technicians in Ogden and Dublin to collect additional evidence and support the discovery phase.
• Generate FARs per customer‑approved format to present and correlate findings to the aircraft‑level fault.
• Determine if failure mode is atypical and may need trend monitoring.
• Work performed in the Customer Support Engineering office in Irvine, CA; business travel may be required to Savannah, Ogden, or Dublin for up to 5 days.
• 5 years of experience is required.
• Bachelor's Degree in Electrical Engineering.

Mid‑Senior level

Contract

Aviation and Aerospace Component Manufacturing;
Defense and Space Manufacturing

• Medical insurance
• Vision insurance
• 401(k)

Referrals increase your chances of interviewing at Amtec Staffing by 2×.