Infotainment Manager; North America Quality Center - NAQC

Infotainment Manager (North America Quality Center – NAQC)

Hyundai's North America Quality Center (NAQC) is looking for a Manager for the Infotainment Team of the Investigation Team I Group to develop and enhance infotainment systems for Hyundai, Genesis, and Kia vehicles and support the team in resolving infotainment-related issues.

NAQC is the quality arm for Hyundai Motor Group (HMG)’s North American vehicle models. NAQC seeks to further Hyundai’s goal of becoming the leading automotive manufacturer in North America by delivering uncompromising quality and exceeding consumer expectations.

The Infotainment Manager oversees the development and enhancement of infotainment systems, supports issue resolution, and leads the Infotainment Team to improve overall quality and customer perception.

• Lead the Infotainment Team to improve overall quality, customer perception, and stabilize new vehicle and durability indices
• Work with NA affiliates to review and resolve arising field concerns
• Set team-related goals and objectives that align with NAQC’s direction and drive execution, engagement, and results
• Manage the team’s plan, strategy, and budget allocation/usage
• Mentor engineers in best practices and promote continuous on-the-job learning and development
• Support HMG on investigations by managing affiliates' support, manpower, and investigation findings
• Lead projects related to infotainment quality with pre- and post-product launch, service repair accuracy, and vendor quality
• Monitor quality trends and coordinate various quality improvement activities to reduce warranty cost and improve overall quality of the HMG brand
• Publish a weekly work plan and a team-related activity report to keep track and manage the Infotainment Team’s KPIs
• Prepare and present executive summary to upper management (as assigned)
• Maintain alignment with Korean coordinators to ensure that information with HQ is effectively exchanged
• Monitor external databases related to safety and product feedback, investigating and reporting when needed
• Ensure administrative functions such as purchasing, timecard, vacation, and travel requests are followed on a timely basis
• Write and execute performance and competency evaluations
• Report quality issues with accurate testing and duplication conditions for the proper countermeasure development
• Plan and manage efforts to enhance the capabilities of team engineers
• Travel up to 30% of the time, both domestically and internationally

• Bachelor’s degree in computer science, mechanical engineering, or electrical engineering
• 10+ years of experience working with infotainment systems
• Extensive QA/QC/QI experience
• Familiarity with Vector CANalyzer/CANoe/CANape, Oscilloscope, and Spectrum analyzer
• Root cause analysis skills
• Proven experience in managing technical investigations
• Familiarity with performing testing, validation, research, and benchmarking activities concerning infotainment systems
• Ability to explain technical topics to both technical and non-technical stakeholders
• Ability to perform additional projects and tasks (as assigned) to support the overall mission, vision, and goals of NAQC
• Knowledge of problem-solving methodologies (e.g., Six Sigma, Shainin, etc.)
• Proficiency in Microsoft programs, such as Excel, Outlook, PowerPoint, and Word
• Excellent time management, self-management, and organization skills
• Exceptional project management skills, with a focus on delivering timely and cost-effective solutions
• Strong written, oral, interpersonal, and leadership skills
• Attention to detail
• Valid Driver’s License and a satisfactory driving record

• Zero-dollar Employee Premiums on Medical, Dental, and Vision for You and Your Family
• 100% Employer-paid Disability and Life Insurance
• Generous Paid Time Off, Including Vacation, Sick, and Abundant Holidays
• Competitive Salary (Range: $120,000 – $160,000 per year)
• A Global Environment that Fosters Diversity
• Retirement Savings and Planning Benefits
• Access to Health Savings Accounts and Flexible Spending Accounts
• Flexible Work Hours

• Candidates applying for positions with Hyundai KIA must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
• HATCI is an Equal Opportunity Employer including Disabled and Veteran. VEVRAA Federal contractor.

Seniority level:
Mid‑Senior level |

Employment type:

Full‑time | Job function:
Quality Assurance | Industries:
Motor Vehicle Manufacturing and Research Services