Product Support Engineer

Product Support Engineer

Job details General information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets.

Reference

number

Domain

Research, design and development

Job field / Job profile

Manufacture assembly and repair - Electrical processes

Job title

Product Support Engineer

Employment type

Permanent

Professional category

Professional, Engineer & Manager

Part time / Full time

Full-time

Job description

Job Summary:

The Product Support Engineer is responsible for providing technical support and expertise for aerospace products throughout their lifecycle. This role ensures customer satisfaction through timely resolution of technical issues, coordination with engineering and production teams, and continuous improvement of support processes. The position requires strong analytical skills, cross-functional collaboration, and a deep understanding of aerospace systems and components.

Essential Job Functions:

• Serve as the primary technical liaison between customers and internal teams for product-related support.
• Investigate and resolve product performance issues, ensuring timely and effective solutions.
• Analyze field data and customer feedback to identify trends and recommend corrective actions.
• Collaborate with engineering, manufacturing, and quality teams to address design and production concerns.
• Support root cause analysis and implementation of corrective and preventive actions.
• Maintain detailed records of support activities, technical reports, and customer communications.
• Provide assistance to the Technical Publications department in the Compilation and review of technical data – CMM/ Service Bulletins/ Service Information Letter
• Participate in product improvement initiatives and support reliability growth programs.
• Provide Technical guidance to the Service Center to ensure compliance with aftermarket requirements – FAA 145 Repair station requirements, Service Bulletin
• Lead the development and coordination of field Service Bulletin modification plans, ensuring alignment with customer requirements and timely implementation.
• Manage and drive product MTBUR/MTBF improvement initiatives to address reliability issues and ensure compliance with contractual performance guarantees.
• Provide internal and external Reliability Report/ Product Performance.
• Ensure compliance with industry standards and customer requirements.
• Support warranty claim evaluations and provide technical input for resolution.
• Other duties may be assigned,

But what else? (advantages, specificities, etc.) Travel Specificity:

Occasional travel may be required

Physical Demands:

While performing the duties of the job, the employee is regularly required to remain in a stationary position and occasionally move about the office. Constantly operates and use a computer and other office productivity machinery, such as a copier/printer. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information. The ability to observe, identify and assess details at close range (within a few feet of the observer).

Occasionally lift and/or move up to 10 pounds across the office for various needs.

Candidate skills & requirements

Required Competencies:

Education/

Experience:

• Bachelor's degree in Engineering (Mechanical, Electrical, Aerospace, or related field).
• 3+ years of experience in product support, field service, or engineering within the aerospace industry.

Knowledge, Skills, and Abilities:

• Strong understanding of aerospace systems, components, and maintenance practices.
• Proficient in technical troubleshooting and root cause analysis.
• Experience with technical documentation, drawings, and specifications.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Knowledge of Regulatory standards (FAA, EASA, etc.).
• Proficiency in ENOVIA for managing engineering documentation, BOMs, and change requests.
• Experience with SAP ERP for tracking materials, managing production orders, and supporting supply chain activities.

Leadership Skills /…