Director of Events

Summary The Director of Events is the sole director-level leader responsible for the planning, execution, staffing, safety, production coordination, and day-to-day operational oversight of PSQ's events and venue operations. This role provides strategic leadership, operational standards, accountability, budget oversight, resource planning, and cross-functional alignment across event management, venue services, Front of House (FOH), Back of House (BOH), production, conversions, janitorial, parking, security, guest services, artist relations, facility maintenance, and public safety coordination.

The Director ensures venue readiness, staffing alignment, successful event execution, and an exceptional guest experience while serving as the primary operational decision-maker on-site. Working closely with executive leadership, clients, vendors, artists, and public safety agencies, the Director drives operational excellence, continuous improvement, and organizational success across all PSQ venues and events.

Essential Job Functions Serve as a hands-on operational leader with strong field presence before, during, and after events, and as the senior Manager on Duty ensuring venue setup, event execution, troubleshooting, breakdown, and site restoration.

Partner with Human Resources to oversee labor recruitment planning, staff development, training standards, job descriptions, SOPs, checklists, and department procedures, as well as workplace injuries, workers' compensation coordination, staff safety training, timekeeping compliance, and required meal and rest break compliance.

Oversee the planning, coordination, scheduling, and deployment of event staff, including Police, Security, EMT, contractors, and vendors, ensuring staffing levels align with event logistics, operational requirements, approved budgets, guest experience standards, and employee safety.

Lead pre-event readiness inspections with internal departments, clients, vendors, artists, city officials, public safety partners, and venue teams.

Develop and review event logistics plans, including advance sheets, CAD layouts, staffing plans, and equipment needs.

Oversee event management functions, including production coordination, event timelines, run-of-show planning, client communication, and day-of execution.

Manage artist relations, including show advancing, production communication, hospitality coordination, backstage readiness, artist arrival coordination, and issue resolution during event execution, and review and fulfill artist and production technical riders by coordinating with AV, staging, lighting, and backline vendors to ensure all technical requirements are met in advance of show day.

Champion attendee experience design - reviewing guest flow, access points, way finding, accessibility accommodations, and service touchpoints to ensure a seamless and welcoming experience for all guests.

Develop and oversee safety, risk management, and compliance practices related to permitting, emergency response, OSHA standards, ADA requirements, crowd management, fire safety, access lanes, emergency exits, signage, and extinguishers, including weather monitoring and outdoor contingency protocols for all open-air events with communication trees and evacuation trigger criteria.

Collect, review, and manage certificates of insurance (COIs) for all vendors, contractors, and partners, ensuring coverage requirements are met prior to each event.

Source and coordinate event equipment, rentals, materials, supplies, and operational resources, and negotiate and manage vendor and service contracts with clear scope of work, deliverables, and performance expectations documented and enforced.

Use event management and scheduling systems like Momentus or similar event management software, to support planning, staffing, logistics, communication, and reporting.

Lead budget planning, forecasting, post event settlement, and reconciliation for event operations, management, and services; review labor reports with Finance to ensure expenses remain within approved budgets; and ensure all event-related invoices, reports, and financial documentation are submitted and closed out according to company standards.

Establish and maintain KPIs to measure event readiness, safety, labor efficiency, service quality, guest experience, and team performance; track findings and present recommendations to executive leadership.

Lead process improvement within the department by identifying gaps, improving workflows, and implementing…