Sr. Commercial Finance Servicing Associate; Vehicle

Job Description - Sr. Commercial Finance Servicing Associate (Vehicle) (260000QZ)

Job Description

Sr. Commercial Finance Servicing Associate (Vehicle) - ( 260000QZ )

Description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

The Sr. Commercial Finance Servicing Associate (Vehicle) is responsible for servicing and collections activities for Retail and Lease Commercial Vehicle Finance accounts and Commercial Fleet customers. This role serves as a dedicated point of contact for CVF customers, supporting account resolution, payment arrangements, billing inquiries, and overall portfolio performance while delivering a high level of customer service and contributing to customer retention and portfolio growth.

• Contact past-due customers by phone or email to resolve delinquency and establish payment arrangements
• Handle inbound calls from delinquent CVF customers.
• Manage CVF collections queue of accounts 1-89 days delinquent.
• Provide payment extensions to qualified CVF customers.
• Accurately document all account activity, customer communications, and resolution steps.
• Update customer contact information, including phone numbers, addresses, email addresses, and primary contacts.
• Perform light skip-tracing activities on delinquent accounts as needed using approved tools and resources.
• Partner with Consumer Collections to support resolution of repossessed or charged-off accounts.

• Manage inbound and outbound CVF customer service calls in a professional and timely manner.
• Document customer interactions and complete required account maintenance activities.
• Review CVF customer accounts for misapplied payments, processing errors, or account discrepancies.
• Document all actions taken on accounts and perform all necessary account actions for CVF customer.
• Identify, document, and escalation potential fraud indicators to CVF management in accordance with established procedures.
• Manage CVF Email and Voicemail Inboxes.
• Monitor and respond to inquiries received through the CVF email inbox within established service-level expectations.
• Respond to voicemails within four business hours, or by the next business day when received after hours, on weekends, or on holidays.

• Generate CVF Fleet Customer Statements.
• Review and reconcile payments received from CVF Fleet customers.
• Document, review and process incoming Total Loss emails for CVF Fleet Customer.

• Generate, review, and distribute CVF consolidated billing statements for eligible customers.
• Review incoming consolidated payments to ensure accurate and timely application.

• Minimum 4-6 years related experience in commercial finance servicing, collections, customer account management, billing, or automotive finance operation including 2+ years of experience in underwriting
• Background in auto finance or automotive fleet services a plus
• High school diploma or GED equivalent required.
• Associate’s or bachelor’s degree preferred.
• Knowledge of Daybreak, KSIOP and CRM is preferred
• Ability…