Lead Patient Services Assistant-SMMC North County Clinics-Spanish Speaking Prfd; Departmental Promo

The San Mateo Medical Center, North County Clinics is seeking well-qualified candidates for the position of Lead Patient Services Assistant to, under general supervision, provide lead direction in assigning, directing, and reviewing the work of a bigger group of (12-13) patient services support staff; perform difficult, technical or specialized patient services support work; and perform related duties as assigned.

Currently, there are two vacancies. One vacancy is with the Daly City/ Daly City Youth Health Center
, and the other vacancy is with South San Francisco Clinic
.

Incumbents may require travel throughout the County, providing services for the community and/or to attend any required meeting and training.

This position will work variable 8 hours per day shifts, 5 days per week, with flexibility to work evenings and/or weekends if needed.

• Be a bright, flexible, energetic person who has at least two years of experience providing the highest quality of customer service;
• Have experience working with diverse multi-cultural or underserved patient populations;
• Beable to quickly learn and analyze rules, regulations, policies and procedures involved in customer service in a medical office setting and relay the information to customers in a clear, accurate and highly professional manner;
• Be able to deal tactfully, courteously and effectively with patients, visitors and co-workers under difficult circumstances;
• Possess excellent written and oral communications skills;
• Provide effective lead direction, training and work review to a group of patient services office support staff; organize and assign work, set priorities and follow up to ensure coordination and completion of assigned work;
• Have the ability to maintain a positive professional attitude in a fast-paced and sometimes stressful environment;
• Have working knowledge of healthcare billing processes;
• Have working knowledge of electronic medical record systems, such as EPIC.

• Provide lead direction, training and work review to a group of patient services office support staff; organize and assign work, set priorities and follow up to ensure coordination and completion of assigned work.
• Provide input into selection decisions, performance evaluations and corrective action matters.
• Perform difficult or complex patient services office support work and assist with special office projects as assigned.
• Research and assemble information from a variety of sources for the completion of forms or the preparation of reports; make arithmetic or statistical calculations.
• Provide information to the public or to County staff that requires the use of judgment and the interpretation of policies, rules or procedures.
• Organize and maintain various departmental files.
• Type correspondence, reports, forms, and specialized documents from drafts, notes, dictated tapes, or brief instructions, using a computer terminal.
• Proofread and check typed and other materials for accuracy, completeness, and compliance with departmental policies and regulations.
• Enter and retrieve data and prepare reports using an on-line or personal computer system; review such reports for accuracy and make corrections as required.
• Oversee or personally perform a variety of office administrative details such as ordering supplies, arranging for the repair of equipment, transmitting information, and keeping reference materials up to date.
• May act as receptionist and receive and screen visitors and telephone calls; direct the caller to the proper person or personally handle the call.
• Process forms and records such as work orders, purchase requisitions and others related to the organizational unit; operate standard office equipment.
• Provide…