Front Desk Host

Join to apply for the Front Desk Host role at Olen Properties
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Warmly greets and seats all guests in a professional manner. Answers all phone calls promptly with a friendly voice. Accurately records reservations and messages for managers and chefs. Assists all departments to achieve high guest satisfaction.

• Answers incoming calls promptly (3 rings or less) in a professional and caring manner
• Greet guests upon arrival in a warm and welcoming way
• Record reservations, special requests, and messages for managers and chefs
• Direct guests to appropriate seating and maintain the dining room flow
• Communicate seating with kitchen and bussers/servers; set tables when needed
• Use the Open Table system to note special requests (birthdays, booths, etc.)
• Provide information about wait times accurately; offer alternatives when there is a wait
• Acknowledge regular guests by name
• Assist with to-go orders and front desk maintenance (menus, table tents, restrooms, etc.)
• Maintain a clean and organized front desk area and front entrance
• Ensure guests are guided to facilities and that the restaurant operates smoothly

• Prior experience in a full service restaurant, retail, or similar environment
• English language and professional communication skills
• Ability to take direction and work in a team environment
• Ability to work calmly and efficiently under pressure
• Problem solving, self-motivation, and organizational skills
• Ability to work with Open Table computer system
• Commitment to quality service and knowledge of food and beverage

• Walking up and down stairs; ability to reach with hands and arms
• Bending regularly; lift/move up to 10 pounds frequently and up to 25 pounds occasionally
• Ability to carry trays and bus tubs
• Exposure to kitchen heat and potentially slippery floors
• Close and distant vision with adjustable focus

• Entry level

• Part-time

• Design, Art/Creative, and Information Technology

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