Guest Service Officer - Communications

Park Hyatt hotels provide a sophisticated, contemporary luxury experience. Located among the world’s premier cities and resort destinations, each custom‑designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

Responsible for facilitating efficient communications for both guests and employees within the hotel, and for external communications.

Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.

Handles personal wake‑up calls as requested with accuracy, whether automatic or personal.

Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient during a major incident or problem, maintaining professional discretion.

Fully conversant in all hotel products and services to handle guest enquiries efficiently and courteously.

Logs all requests and ensures follow‑up actions complete within 15 minutes.

• Good telephone and communication skills
• Good computer skills, particularly in the use of MS Office
• Good organisational skills
• Able to work well under pressure
• 6 months experience in a comparable standard hotel is desired

• Access to employee benefits such as complimentary shift meals and discounts for the Spa and all Food and Beverage outlets
• Access to complimentary and discounted Hyatt accommodation worldwide
• Access to internationally recognised learning and development programmes and opportunities
• Access to an employee assistance programme and paid family leave benefits
• Being part of a diverse and inclusive team, passionate about their work

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