IT Systems Specialist

Who We Are

Second Dinner is an award-winning independent game development studio. Just how many awards, you ask? A whopping 22 in total so far… Including Mobile Game of the Year from both The Game Awards and DICE, Best Strategy Game from IGN, and the prestigious Apple Design Award for Innovation. Yes, that's a lot of awards! But these accolades don't magically materialize; they're a testament to the amazing folks who make up our studio.

You could be the next addition to our award-winning team! Continue reading to find out more.

For our debut game, MARVEL SNAP, we've partnered with Marvel (Trust us, we had to pinch ourselves too!). We've got other SUPER FUN (but still secret) projects in the works and this role is a chance to be a part of something new, and special at the company. As a remote-first company, we value diversity and encourage applications from everyone who can bring something unique to the table.

Our IT strategic pillars are to promote self-enablement, automation, and risk management.

We ensure employees across the country have the tools and support they need to succeed. From managing hardware like laptops and peripherals to providing access to essential software and collaboration tools, we enable seamless productivity for both in-office and remote teams. By empowering teams with impactful tools and fast, effective support, our IT team helps drive creativity, innovation, and collaboration across the organization.

We constantly look to improve our processes, leveraging AI, tools, and processes to enable more time spent on creative and strategic pursuits.

We work closely with central technology and security teams to maintain robust infrastructure, enforce data protection, and deliver tailored solutions that meet the unique needs of our company.

We're seeking an enthusiastic mid-level IT Systems Specialist to join our growing team. This role will join our small but high-impact IT team in our growing organization, providing frontline support and assistance to our team members in the office and remotely. This role includes 3-4 in-office days each week, depending on what's happening around the studio. Onsite support is especially valuable during high-traffic days like team offsites, social events, and other moments when our teams gather in person.

The ideal candidate is ready to dive in, learn on the job, and grow with our company. If you're passionate about technology, eager to grow your IT skills, work with cutting-edge tech, collaborate with a supportive team, and help create exciting games, we want to hear from you!

• Be our frontline support by independently providing friendly and efficient day-to-day hardware and software support to Second Dinner team members both remotely and in office.
• Manage and troubleshoot core tools and services, including:
  • Okta (Single Sign-On)
  • Google Workspace
  • Slack
  • Git Hub
  • Unity
  • Zoom
  • Atlassian products (Jira, Confluence)
  • Microsoft 365
• Field support needs for both MacOS and Windows PC environments, including:
  • Set up and configure new machines
  • Troubleshoot hardware and software issues
  • Manage software updates and patches
  • Assist with data migration and backups
  • Oversee our MDM platforms and mobile devices (Microsoft InTune for Windows, Kandji for macOS)
• Maintain hardware and software inventories
• Document IT processes and create user guides
• Support and work with the IT team to implement automation initiatives in the IT department
• Collaborate and support the IT Manager and Security & Compliance Manager on various strategic projects
• Stay current with IT best practices and emerging technologies

• Understanding of IT infrastructure and support processes
• Familiarity with common business software and SaaS applications
• Working knowledge of both MacOS and Windows operating systems
• Experience with basic troubleshooting and problem-solving in Mac and PC environments
• Experience in a helpdesk or customer support role
• Strong interpersonal and communication skills
• A friendly, patient, and service-oriented attitude
• Excellent problem-solving abilities and attention to detail
• Eagerness to learn and grow in an IT role
• Ability…