AV Engineer

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Job Description # AV Engineer
* Manage, track, and resolve incidents and requests using the ticketing system.
* Ensure quality and consistency of video conferencing services.
* Provide direct support to C-level executives for call quality and real-time communication tools.
* Maintain and prepare AV/VC hardware environments to meet business needs.
* Troubleshoot AV/VC systems and escalate issues when necessary.
* Manage AV projects of varying size and complexity; interpret project construction documents.
* Perform AV break-fix repairs, upgrades, and new build installations.
* Maintain proficiency in videoconferencing and collaboration technologies.
* Handle maintenance, troubleshooting, and problem-solving for AV hardware/software.
* Manage AV equipment inventory, commissioning, and decommissioning.
* Create and maintain AV environment documentation.
* 2+ years supporting video conferencing equipment.
* 2+ years experience with web-cast and collaboration tools (MS Teams).
* 2+ years troubleshooting Mac and Windows in a VC environment.
* 2+ years providing executive-level support.
* Strong understanding of Zoom, Microsoft Teams, Cisco VC equipment, Logitech VC equipment.
* Deep knowledge of AV technologies and IT systems.
* Experience creating and maintaining technical and functional documentation.
* AV integration and deployment experience.
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