Technical Sales Professional - Dynamics 365 CE

Company Description

Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain, a strategic relationship with Microsoft. Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition.

As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance their customer's experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions.

A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world's largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies.

Job Title: Technical Sales Professional - Dynamics 365 CE

Location: USA remote

We are seeking a dynamic Technical Sales Professional with deep expertise in Microsoft Dynamics 365 Customer Engagement (CE) and a passion for driving innovation through Copilot, Agentic AI, and Contact Center as a Service (CCaaS). This role combines presales leadership, solution design, and thought leadership to help clients transform their business processes across industries such as Manufacturing, Energy, Health & Life Sciences, Banking, and Finance.

• Lead discovery sessions to understand client business needs, pain points, and objectives.
• Deliver tailored solution presentations, demos, and proof‑of‑concepts for Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service).
• Support proposal development, RFP responses, and bid defenses.

• Develop solution architectures and implementation strategies aligned with Microsoft best practices.
• Advise on integration with Power Platform (Power Apps, Power Automate, Power Virtual Agents) and Azure services.
• Ensure scalability, security, and compliance in proposed solutions.

• Stay current on Dynamics 365 CE features, AI-driven enhancements, and emerging technologies.
• Evangelise innovation through workshops, webinars, and industry events.

• Partner with sales teams, delivery teams, and Microsoft counterparts to drive successful outcomes.
• Mentor junior presales resources and contribute to building demo frameworks.

• Strong presales leadership experience in enterprise solutions.
• Proven ability to conduct discovery sessions and deliver compelling demos.
• Expertise in Dynamics 365 CE (Sales, Customer Service, Marketing, Field Service).
• Solid understanding of solution architecture and integration with Power Platform and Azure.
• Excellent communication and presentation skills.

• Experience with industry-specific solutions (Manufacturing, Energy, Health & Life Sciences, Banking, and Finance).
• Knowledge of Copilot and AI-driven CRM capabilities.
• Familiarity with Contact Center as a Service (CCaaS) and Agentic AI concepts.

• Relevant certifications from Microsoft or competitive platforms AND 3+ years technical pre‑sales or technical consulting experience.
• Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 4+ years technical pre‑sales or technical consulting experience OR equivalent experience.

• Step into a high‑impact role that builds upon a foundation of deep industry expertise.
• Leverage your reputation…