IT Business Analyst

Job Description

This position will analyze and document business requirements and application objectives, as well as monitor all internal and external user feedback to ensure enhancements and fixes meet the desired functionality. Execute test cases, and triage reported defects. This position will participate in outlining and communicating appropriate courses of action, using their experience in eProcurement software, systems, and training.

Position

Reports to:

Manager, Business Analysis

This role is hybrid in Irvine, CA or remote preferred.

Primary Responsibilities:

• Manage production support efforts:
  Provide details required in tickets, coordinate with the on-site and off-shore development teams on priorities and assignments, employ agile methodologies for frequent releases, ensure timely resolution and closure for Showstopper and Critical items, follow up and communicate results with customers as required
• Execute system and regression testing. Verify, document, test, and follow defects through to deployment, to include proper user acceptance testing
• Independently define requirements by leading requirement gathering sessions, create requirement documents, and obtain sign-off on requirements for supported systems
• Chair bi-weekly sessions with business stakeholders to prioritize enhancements and defects to package software releases; manage projects to promote, execute, and release small to mid-sized fixes and enhancements
• Update and maintain the enhancement/defect tracking tool through the project life cycle
• Create customer release notes and training materials
• Assist as subject matter expert (SME) in supported products for all external and internal stakeholders

Secondary Responsibilities:

• Identify, design, and implement continuous IT process improvements (eg. AI solutions)
• Provide emergency support on any business-critical matters involving iBE systems or applications
• Maintain Intranet site content and knowledgebase tools for Customer Support and eCommerce

Primary

Competencies:

• Functional/Technical Skills
• Problem Solving & Analytical Skills
• Quality & Continuous Improvement
• Effective Written and Oral Communications
• Relationship Building
• Results Orientation

Role Requirements

• Demonstrate ability to take initiative and work independently, and with teams, with a flexible schedule
• Strong customer relations management
• Strong organization skills and attention to detail;
  Ability to manage multiple projects simultaneously
• Ability to recognize, understand, and use cross-functional departmental knowledge
• Strong analytical, problem solving, planning, project, and quality management skills
• Solid understanding of software development lifecycle (SDLC), Dev Ops, and Agile practices
• Working knowledge of policies, standards, procedures, requirements, testing, and techniques used for application development
• Experience in application testing, and an aptitude for learning and executing test automation solutions
• High-level understanding of architecture and databases;
  Proficiency in SQL query preferred
• Must be able to conduct meetings, user training, demos, and speak in front of an audience

Other Duties. Please note this role description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Environment. This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands. This is largely a sedentary role with some light lifting of files possibly needed.

Overnight Travel Requirements. Type:
All modes of transportation Not to exceed 10%

Years of Relevant Experience. 3-5 years of experience

Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations,…