Systems Adoption Manager; User Adoption and Training

Overview

Creating a better way to live is the purpose that binds Avalon Bay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make Avalon Bay a great place to work.

The Systems Adoption Manager plays a critical role in assisting community & departmental operations by ensuring efficient and consistent application of policies, procedures, and digital solutions. This position supports Avalon Bay associates by monitoring compliance, providing technical and training support, and enhancing user adoption. Additionally, this role serves as a subject matter expert (SME) in system development, training design, and onboarding support for acquisitions and lease-ups.

• Design and conduct quality assurance monitoring & reporting to ensure systems and applications are used as intended, within compliance and in accordance with AVBs policies and procedure.
• Provides technical support for associates using resident-and-vendor facing systems and applications, including Tier 1 support.
• Serves as the primary point of contact for system and application development, including defining business requirements, providing expertise, and assisting the User Acceptance Testing (UAT).
• Advise Instructional Design teams to guide the development of training programs involving enterprise systems, applications, and supporting software. Ensure content accuracy, relevance, and alignment with system functionality and user needs. May facilitate training as needed.
• Assists with acquisitions onboarding, including conversion of community data into Avalon Bay systems and community setup with AVB systems/applications.
• Support lease-ups and asset management projects by ensuring accurate system and application setup for existing and new developments.
• Provide systems support on the implementation of jurisdictional requirements.

• All other tasks assigned by the manager.

• Bachelor’s degree in business administration, Management, or a related field preferred.
• High School diploma (or equivalent) is required.

• Minimum 3 years of experience in multi-family property management, real estate, hospitality, or retail.
• Minimum 3 years of experience on one or more of Avalon Bay’s software applications required. See list of applications in the KSA section below.

• Strong verbal and written communication skills, with the ability to create reports, deliver presentations, and work across different teams.
• Strong analytical skills to review reports, interpret data, and prioritize tasks.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to operate general office equipment (computer, telephone, copier, fax machine).
• Displays advanced knowledge of three or more of Avalon Bay’s software applications such as Docu Sign, Fraud and Screening Tools, Online Policy Manual, Catalog, Pendo, Workday, App Lease, Lease Manager, Avalon Access/Resident Portal, Community Database, SMRTRent, MRI, Salesforce, and Smart Access.
• Strong attention to detail in compliance monitoring, training needs identification, and quality assurance.

• Office-based environment with occasional travel.

• Normal office environment.

• Satisfactory completion of AVB’s new hire orientation within 30 days of employment or the first training session offered after employment.
• All System and Facilitation-related training.
• Any other applicable training assigned by the manager.

We know that our teams are the beating heart of our success and we’re committed to showing our appreciation.

We offer:

Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. () for information.

Growth based on achievement and promotion from within.

Associate recognition (a…