Implementation Technician, Construction

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ARKANCE US is a leading provider of AECO technology solutions. In June 2023, ARKANCE acquired U.S. CAD. Established in 2018, ARKANCE aims to be the leading digitalization partner for the AECO and manufacturing industries. Through its Partner to Build Smarter strategy, ARKANCE is a major global technology and services provider with over 40,000 customers worldwide and is an Autodesk and Bluebeam Platinum Partner.

ARKANCE delivers purpose‑built in‑house solutions that integrate with Autodesk products under the Be.Smart Portfolio to improve project outcomes. For more information, visit https://(Use the "Apply for this Job" box below)..

At ARKANCE US, our culture is built on the values of respect, courage, entrepreneurship, and friendliness. These values guide collaboration, innovation, trust, and support, creating an environment where every team member can thrive and contribute to shared success.

The Implementation Technician serves as a delivery expert, driving successful implementation and customer adoption of ARKANCE solutions and technology offerings. This role focuses primarily on executing complex construction technology implementations, ensuring customers realize maximum value from their technology investments through hands‑on delivery, training, and ongoing support.

Implementation Technicians own the post‑sales customer journey, managing multiple concurrent implementations from discovery through deployment and optimization. The role requires deep construction industry expertise combined with technical proficiency to deliver solutions that transform customer workflows and business processes.

The role will assist with scoping new opportunities, preparing demonstrations, delivering implementations, and supporting customers as they onboard to our platform ecosystem (e.g., Autodesk Construction Cloud, Net Suite, custom integrations, and analytics tooling).

• Drive successful implementations for Construction‑specific accounts (Subcontractor, General Contractor, Owner/Developer) with customers $1M – 50M+ in annual revenue
• Manage up to 25 implementations simultaneously, including both strategic and program‑level customers
• Deliver advanced training, consulting, and implementation services focused on high‑level scenarios specific to Autodesk Construction Cloud portfolio
• Perform "Discovery" consultations to uncover and identify additional products and services for unrealized customer needs
• Develop detailed proposal documentation with schedules of work based on customer needs and recommendations
• Deliver on‑site training as a professional technical representative to ensure customer satisfaction
• Leverage real‑world construction experience to define customer workflows and identify stopgaps and deficiencies
• Support customer success through technical product implementation, consulting, mentoring, training, and support services
• Provide technical product assistance ensuring technical satisfaction
• Adhere to company‑standard technical implementations to address specific customer needs
• Maintain consistent tracking of project hours and proactive communication with Project Managers regarding delivery status
• Manage $XX or more of customer project work quarterly

• Lead late‑stage pre‑sales scoping sessions to define scale and scope of potential implementations
• Develop and conduct professional product presentations and demonstrations to generate sales
• Identify opportunities for additional products and services during implementation engagements to address unrealized customer needs
• Partner with sales team to share in‑depth product and customer knowledge to increase sales of Autodesk products and ARKANCE‑supported solutions
• Provide competitive analysis of Autodesk products versus competitive products throughout the post‑sales cycle
• Relay customer input regarding product enhancements and prioritization needs

• Maintain industry‑recognized leadership position through…