Deskside Support Technician

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Deskside Support Technicianroleat Pomeroy

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• Providephoneandinpersonalsupportfordusers,addressingissuesrelatedtemail,computeroperatings,desktop applications,andotherdeployedordevelopedasapplications
• Serveasthefirstpointofcontactfortrequestsensuringse,timelyresolutionororalescations
• Troublesohresolvehwearware,soft,desupportinahybrid,
• Documenteses.renquiriesandresolutionsusingan
  
  ITService Manage Solutionsuchas Service Now (unittestnodee,:
  
  Service Now
• Installe,configure,andtrailtroubles
  
  Microsoftoperatingsystems,Office
  365applications,Microsoft Teams,and clients.
• Setupandmaintainworkstationcomponents,includinetworks,scard,soundcards,videocards,printers,scanners,andvideoteleconferencingequipment
• Manage
  
  ITassetdeployandretrieval,incudinglaptops,andmobile devicesovereemployeeoningoffboard
• Performrootcauseanalyseandgeneratereportsfrom Service Now
• Participateinafterhoursupportrotationasneeded
• Provide Audio Visual (A/V) supportformeetings,conference,and briefings
• Assistwithconfigurationmanagement,incuding,deployments,imagingandprovisioning
• Softwaredistribution
• Maintaint
  
  ITasset
  
  Managementtracknandcontrol>

• Providephoneandpersonalsupportforusers,addressingissuesrelatedtoemail,computeroperatings,desktopappllica,integralsapplications,andotherdeployedasapplications
• Seversfirstpointofcontactfortrequests,ensuringtimelyresolutionor-escalation
• Troublesandresolvehwrelar,soft,peripherals hy analoginhisticalhycoip,/openssl,prour>
  
  - or.
• Documentessupportsadequately
• Instal confug, andtrailtr solussion
  
  Microsoftoperatingsystems,Office
  365applications,Microsoft Teams,clientspeciales
• Setupandmaintainworkstationcomponents,inc мужеуить?网络? unique