IT Support Technician

Ascent Aerospace – Inspiring the next generation of flight!

Ascent Aerospace is a world-renowned, single-source provider of production and automated assembly systems for the aerospace and defense industry. We provide high-precision advanced automated equipment as well as a full suite of both mold and assembly tooling required for the aerospace manufacturing market, including the largest Invar molds ever made— making us the largest tooling group in the industry. We work with our customers to develop their project and see it through, from process engineering to build and installation, to ensure it is an efficient and cost-effective solution.

As a true, single-source integrator, we have proven tools to surpass our customer expectations. We have greater control of timing and schedules, which allows for 100% accountability, and avoids costly mark-ups, ultimately saving our customers money. The result: a group of businesses, each an industry leader within their own discipline, now acting as one truly integrated supply base.

The IT Support Technician provides technical support to internal users. They respond to incoming requests for I.T. support and resolve network, hardware, and software issues with computers, tablets, and phones. Support the Information Systems Security Manager, Information Systems Security Officer, and customers with compliance to security standards.

This document in no way states or implies that these are the only duties to be performed by the employee occupying the position.

• Manages incoming help desk requests, resolving all client PC usage problems in a positive, timely manner, following up with the customer to ensure completion and documenting all work in Service Desk
• Responsible for supporting and maintaining client asset management including inventory, updates, repairs, replacements, and new purchases
• Supports VoIP system administration related to employee changes
• Supports backend client services including antivirus, user access, and network administration
• Supports client/server software applications in support of business processes. Trains end user as required on system changes.
• Collaborates with IT team to support execution of application changes, ensuring compliance and quality standards are part of deployment
• Works to minimize downtime by performing preventive system maintenance.
• Supports third party applications that integrate with client/server software applications. (Microsoft Office, CATIA, AutoCAD, etc.)
• Sets a superior customer service example with a positive attitude and a sense of urgency in responding to customer needs
• Collaborates throughout the organization, seen as a trusted business partner in accomplishing work
• Work independently and professionally to ensure the IT team is meeting business expectations
• Any additional duties as reasonably assigned by management

• High school diploma or GED
• CompTIA Security+ Certification
• 2+ years of experience in a desk side support role
• 2+ years of experience supporting Windows desktop operating systems and Microsoft Office applications
• 2+ years of experience using desktop imaging tools
• 2+ years of experience supporting enterprise Anti-Virus/Anti-Malware tools
• 2+ years of experience supporting users with remote management tools
• 2+ years of experience supporting mobile devices
• 2+ years of experience supporting peripheral devices including wireless peripherals such as bar code scanners, printers, etc.
• Must possess Department of Defense Secret Security Clearance and maintain security clearance for the duration of employment
• This position must meet Export Control Compliance requirements, therefore a "US Person" as defined by 22.C.F.R. is required

• Bachelor’s degree in computer science or related field
• Technical certification CompTIA A+, Net+
• Experience in a manufacturing environment

None

Occasional local travel during the business day required

Working conditions described here are representative of those that may be experienced by an employee on a daily basis while performing the functions of…