Dental Lab Case Manager-Crown & Bridge​/Implants

Dental Laboratory Customer Service Tech Advisor-Fixed and Implants

Join to apply for the Dental Laboratory Customer Service Tech Advisor-Fixed and Implants role at Bio Tec Dental Laboratory

Dental Laboratory Customer Service Tech Advisor-Fixed and Implants

2 weeks ago Be among the first 25 applicants

Join to apply for the Dental Laboratory Customer Service Tech Advisor-Fixed and Implants role at Bio Tec Dental Laboratory

Job Description

Are you an experienced dental professional with deep knowledge in

Job Description

Are you an experienced dental professional with deep knowledge in Crown & Bridge and Implant case evaluation? Are you passionate about working directly with doctors to provide real-time, technical support that improves lives one smile at a time?

Join the Bio Tec Dental Laboratory team—where innovation meets precision, and people come first.

Why You’ll Love Working at Bio Tec:

Be on the Cutting Edge

At Bio Tec, we're not just keeping up—we're leading. Join a lab that integrates state-of-the-art digital workflows, advanced restorative materials, and a commitment to clinical excellence.

Make an Impact

You’ll play a critical role in case consultations, offering expert guidance on complex Crown & Bridge and Implant restorations, ensuring each case is crafted with precision and care.

People-First Culture

We invest in YOU so you can invest in our clients. Enjoy:

• Competitive pay
• Medical, dental, vision
• Paid holidays
• Paid Time Off
• PTO for your Birthday
• Simple IRA with employer match
• Employee lunches
• Ongoing training & growth opportunities
• A collaborative, energetic environment

️ What You’ll Be Doing:

As a Technical Advisor, you will:

• Serve as the clinical liaison between our lab and dental offices
• Evaluate and consult on Crown & Bridge and Implant cases to ensure accuracy and efficiency
• Offer case-specific product recommendations tailored to each doctor’s needs
• Manage communication with dental professionals via phone and CRM
• Document notes, updates, and status changes for each case in our system
• Proactively follow up with clients and internal teams to ensure smooth execution
• Support case troubleshooting and ensure exceptional customer satisfaction
• Collaborate cross-functionally with lab techs, managers, and admin teams

What We’re Looking For:

• Previous dental lab or clinical experience specializing in Crown & Bridge and Implant cases
• Strong technical knowledge of dental restorations and materials
• Experience working directly with dental providers in a customer-facing role
• Excellent communication, organization, and follow-up skills
• Proficiency in case documentation and CRM use
• A team-first mindset with a passion for patient outcomes

Company Description

Biotec Dental Laboratory is a dynamic, fast-paced dental laboratory committed to excellence in craftsmanship, innovation, and service. With a strong family-oriented culture, we value teamwork, quality, and continuous improvement. Our Implants Division plays a critical role in delivering life-changing restorations to patients nationwide.

Biotec Dental Laboratory is a dynamic, fast-paced dental laboratory committed to excellence in craftsmanship, innovation, and service. With a strong family-oriented culture, we value teamwork, quality, and continuous improvement. Our Implants Division plays a critical role in delivering life-changing restorations to patients nationwide.

Seniority level

• Seniority level
  
  Mid-Senior level

Employment type

• Employment type
  
  Full-time

Job function

• Job function Other
• Industries Medical Device

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