Solutions Architect - Test & Evaluation

Our Mission

Butterfly

MX is on a mission to empower people to open and manage doors & gates from a smartphone. Our products are installed in more than 20,000+ multifamily, commercial, gated communities, and student‑housing properties worldwide, including properties developed, owned, and managed by the most trusted names in real estate. Our features are designed for developers, owners, property managers, and tenants and our products lower operating costs and improve tenant satisfaction.

Developers and owners no longer need to run building wiring or install in‑unit hardware. Property managers can grant building access, revoke permissions, and review entry logs from an online dashboard. Residents can open doors from their smartphones, issue visitor access, and see who is trying to enter the building.

Fantastic people are the key to our success. As a distributed, primarily remote workforce, we’re looking for more intelligent, passionate, collaborative, ai‑forward, and down‑to‑earth individuals to join our growing team. We’re driven by a shared commitment to excellence and innovation, grounded in our core values:
We delight our customers, We take ownership, We are a community of collaborators, We speak up, We think big and do small, and We are tenacious.

• Develop and maintain a technical understanding of all Butterfly
  
  MX products
• Research, test and evaluate 3rd‑party products, tools and competitive landscape to enhance solutions we offer to our customers and installation partners
• Assist other team members from sales, technical support, success and others by solving technical and installation questions about our products and 3rd‑party products/tools
• Partner with Senior Solutions Architects to expand technical knowledge on our products and real‑world installation best practices

• Integration testing: evaluate third‑party hardware devices for interoperability with Butterfly
  
  MX’s ecosystem
• Competitive benchmarking: assess competitors’ hardware systems (cameras, access control, intercoms, sensors, etc.) for performance, feature sets, and ease of use
• System operation analysis: document and analyze setup processes, installation complexity, software behavior, and end‑user experience
• Installation aids assessment: test solutions such as two‑wire systems, wireless connectivity, and other third‑party aids to optimize installations. Collect and organize evaluation data, generate written evaluation reports, and provide detailed technical and analytical follow‑ups as requested.
• Bandwidth & connectivity validation: evaluate software bandwidth needs, reliability of broadband and cellular networks, and the impact on system performance
• End‑to‑end testing support: collaborate across teams to validate integrated camera, network, and intercom/access control systems
• Field issue reproduction: troubleshoot and recreate customer‑reported problems, perform root‑cause analysis, and provide actionable documentation
• Solution development: recommend technical fixes, workarounds, or design considerations based on findings
• Collaborate with support team members to review support case escalations, triage, document, and involve senior team members as needed
• Communicate technical and installation best practices while assisting clients and solving their unique business challenges
• Assist senior team members by capturing project technical requirements, 3rd‑party product details, and presenting solutions to achieve project deliverables

• 3+ years of relevant work experience in a sales engineering, technical support, systems engineering or other technology‑focused role
• Experience with hardware and software testing, and evaluations
• Bachelor’s Degree in Engineering, Computer Sciences, or equivalent work experience
• Ability to demonstrate a high level of accountability for your work
• Exceptional documentation and communication skills
• Highly adept at process and technology project management
• Strong track record of delivering results and working towards targets
• Ability to communicate information flow to leadership and proper escalation of issues
• Demonstrated experience with utilizing AI tools to…