Abuse Prevention Product Manager

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This range is provided by INSPYR Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$60.00/hr - $65.00/hr

Role:Product Manager, Abuse/Fraud Prevention
Location:Remote
Duration:6+ month Contract
Compensation: $50.00 - 555.00/hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in US

If interested, please contact Margot Parsons at  or call

THE TEAM
The Abuse Prevention team is dedicated to protecting our customers from malicious activities, maintaining platform integrity, and ensuring a safe, equitable ticket-buying experience. We analyze potential threats, build robust defenses against abusive automated traffic, and collaborate closely with engineering, data, and security teams to develop cutting-edge solutions.

THE JOB
As the Abuse Prevention Product Manager, you will lead the vision, strategy, and execution of product initiatives designed to reduce abusive behavior and enhance trust across the Ticketmaster platform. You'll work closely with engineering, data science, security, and legal teams to deliver real-time defenses, friction-based interventions, and scalable risk mitigation tools. You'll own a suite of capabilities that proactively address evolving threats across web, mobile, internal tools, and third-party integrations.

CORE FOCUS

Product Strategy & Vision

• Define and evolve the product vision for abuse prevention—aligning with business goals and platform integrity.
• Stay ahead of attacker behaviors by tracking emerging fraud vectors, collaborating with threat intelligence teams, and benchmarking competitive platforms. Roadmap & Prioritization
• Build and prioritize the product roadmap based on business impact, threat severity, and fan trust.
• Balance long-term platform resilience with short-term detection and remediation goals. Cross-Functional Collaboration
• Partner with engineering, data science, fraud ops, and security to design and implement scalable, privacy-conscious anti-abuse solutions.
• Collaborate with risk, trust & safety, support, legal, and compliance teams to ensure comprehensive protections and adherence to regulations.

• Drive the end-to-end product lifecycle: from research and requirements through design, implementation, and optimization.
• Write user stories, define success metrics, and ensure efficient execution with agile teams.

• Define KPIs and track metrics such as detection rates, false positives, chargebacks, and friction rates.
• Leverage experimentation and telemetry data to continuously improve model performance and user impact.

• Champion best practices in abuse prevention, including adaptive friction, behavioral biometrics, and risk scoring.
• Represent the abuse domain in cross-functional forums and articulate its strategic value to senior leadership.

• 5+ years of Product Management experience, ideally in abuse prevention, fraud, cybersecurity, or risk management.
• Strong understanding of web technologies, APIs, and threat vectors such as bots, fake accounts, and identity spoofing.
• Familiarity with machine learning or rules-based systems for risk classification.
• Competence with SQL or similar tools to analyze behavior patterns and product impact.

• Strategic mindset with the ability to anticipate evolving threats and plan proactively.
• Strong communicator who can synthesize complex technical topics for executive audiences.
• Bias for action, with a willingness to operate in ambiguity and make data-informed decisions.
• Collaborative partner who builds consensus across functions and geographies.

• Experience in a large-scale consumer platform (e.g., eCommerce, fintech, gaming, or social media).
• Familiarity with account security, device fingerprinting, or behavioral analytics.
• Previous experience working with SOC, legal, or compliance teams on abuse/fraud issues.
• Knowledge of relevant regulatory frameworks (e.g., GDPR, CCPA, PSD2).…