Quality Analyst - B&OP

Job Title

Quality Analyst - B&OP

The Quality Analyst is a software development professional experienced in implementing the fundamental test process to enhance development processes and product quality. This role involves executing test approaches that align with Blizzard's quality standards, identifying and communicating defects and risks, and offering potential solutions. The analyst supports associate-level Quality Analysts, collaborates with key stakeholders, and drives process improvements with a focus on tool-assisted test design, execution, analysis, and test library management.

The role also recognizes the value of test automation and actively participates in product development meetings and planning activities.

• Deliver test design, test execution, test library maintenance, and test closure results through both manual and automated Grey‑box test approaches.
• Document and maintain detailed records of test cases, test results, and any issues discovered during testing.
• Develop test plans with a strategic selection of test methodologies, including data validation, regression testing, integration testing, and performance/load testing.
• Work closely with cross‑functional teams, including developers, to comprehend and formulate requirements for effective testing.
• Partner with internal and external vendor partners in global test teams to support applicable test activities.
• Adhere to department Service Level Agreements (SLAs) within project management tools such as JIRA and test-related tools such as Test Rail.
• Ensure deployment stability across all test environments.
• Research, recommend, and adopt tools to support continuous improvement and increase test coverage through automation.
• Use appropriate measures and Key Performance Indicators (KPIs) to validate and report on software quality.
• Utilize creative thinking to swiftly and comprehensively identify and test edge cases beyond expected functionality.
• Develop innovative exploratory testing methods that challenge the intended design of products.
• Help others develop appropriate knowledge and skills through training and constructive feedback.
• Advocate the user experience through the delivery of qualitative reporting.
• Perform other duties as assigned.

• Minimum 2 years of experience in a similar role.
• Experience working with a global test team structure preferred.
• Practical experience with game engines, bug and task tracking systems, content and asset editors, and shared technologies.

• High School diploma or equivalent required. Bachelor’s Degree in a related field preferred.
• Thorough understanding of Software Development Life Cycle (SDLC), specifically QA processes in agile and waterfall development environments.
• Proven ability to analyze, interpret, and act on data sets and complex workflows.
• Ability to troubleshoot using root cause analysis and provide creative approaches to detect and report software defects promptly.

• Gray box testing experience.
• ISTQB Certified Tester Foundation Level (CTFL) or equivalent.
• Coding knowledge: XML / HTML, JavaScript, Python, Java, C / C++ / C#, SQL.
• High level of gaming knowledge and/or skill.
• Passion for Blizzard’s line of products and services.

In the U.S., the standard base pay range for this role is $16.62 – $30.77 hourly. In addition to a competitive base pay, employees may be eligible for incentive compensation. Benefits include medical, dental, vision, health savings and reimbursement accounts, life and disability insurance, 401(k) with company match, tuition reimbursement, paid holidays, vacation, sick leave, parental leave, mental health programs, fitness programs, and more.

Relocation assistance may be available if required. Eligibility to participate varies for part‑time, temporary, and full‑time employees.

• Medical, dental, vision, HSA/HDHP, HRA, dependent care accounts, life and AD&D insurance, disability insurance.
• 401(k) with company match, tuition reimbursement, charitable donation matching.
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leave, parental leave.
• Mental health & wellbeing programs, fitness programs, free and discounted games, supplemental life & disability, legal service, , rental insurance, and other voluntary benefits.
• Relocation assistance if required by the company.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics. We are committed to providing reasonable assistance to individuals with physical and mental disabilities and to an inclusive workplace.