Senior Technical Product Manager, Service and Repair

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

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Job Function: Enterprise Management

Job Sub Function: Technology Management

Job Category: People Leader

All Job Posting Locations: Irvine, California, United States of America

Job Description: Johnson and Johnson Med Tech sector is currently recruiting for a Senior Technical Product Manager, Service and Repair. The position will be in Irvine, CA. Additional travel up to 25% may be required.

Johnson & Johnson Med Tech is seeking a Sr. Tech Product Mgr, Service and Repair (TPO) to join our team in Irvine, CA. The TPO is the SME for product and program management within the Med Tech organization and serves as the liaison business partners, designers, and engineering. You will translate business needs into prioritized business needs, build product vision and roadmap, and help deliver high-quality, digital solutions that support field service and depot operations across the business.

• Implement and improve Salesforce-based offering to enable field service engineers and depot technicians to perform and record medical device service activities.
• Build, implement, and maintain integrations between Salesforce Service and enterprise ERPs across Med Tech;
  Coordinate with external partners and middleware vendors aligned to Med Tech IT architecture.
• Facilitate delivery of key strategic global projects for the Salesforce Service application; collaborate with business and IT partners across operating companies to define scope and results.
• Build squad vision/roadmap and steer the squad to deliver product/platform features for service and repair workflows.
• Ensure global compliance with GxP standards and quality assurance processes across regions.
• Drive service-specific reporting and analytics to provide visibility on product performance and operational metrics.
• Be accountable for achieving product objectives and key results tied to Service & Repair outcomes.

Education:

• Bachelor’s degree required; higher degree or IT-related field preferred. Minimum 5 years of relevant product/program management experience. Deep understanding of Customer Support, Customer Success, and Service & Repair functional areas in Med Tech or highly regulated industries. Salesforce experience strongly preferred
• Certified Salesforce Administrator/ Architect
• Experience working with integrations, ERPs, and middleware technologies.

Required:

• Strong communication, collaboration and customer leadership skills.
• Experience capturing business requirements and translating them into product vision, user needs, and acceptance criteria.
• Experience with Agile methodologies, Strong project management skills and familiarity with SDLC processes. Using project/portfolio management platforms and applying technology solutions to address complex global business challenges.
• Demonstrated ability to lead product backlogs, release plans, and team-level metrics; experienced in attending and facilitating product ceremonies and removing blockers.

Preferred:

• Understanding of Med Tech regulatory processes and GxP considerations is a plus.
• Builds a culture focused on customer outcomes and helping people and organizations succeed.
• Dedication to developing a diverse talent pool.
• Apply customer-centric discovery methods and build compassion with users.
• Advocates business agility and a fail-fast approach focused on measurable outcomes.
• Shown experience leading cross-functional, self-organized teams.
• Strong and problem-solving skills; makes informed decisions under uncertainty.

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