Information Technology Help Desk Analyst

Job Description

Sensible Care is now hiring an Information Technology Help Desk Analyst who will provide technical support to our employees and clients. Your primary responsibility will be to provide technical support for our internally built Electronic Medical Records (EMR) system. This role will also be responsible for installation, maintenance, repair, upgrade, and troubleshooting for IT hardware and software.

This is not a traditional siloed help desk role. You'll get training and provide assistance across a wide range of IT hardware and systems, directly collaborate with different business groups, and receive support to earn industry certifications. The ideal candidate will be respectful, patient, and friendly as you work alongside individuals with varying levels of technical expertise. Our end goal is successfully enabling our providers to provide seamless quality of care and enable clients to receive care.

Mon-Fri 9am-6pm at our Headquarters located 1920 Main St, Irvine, CA 92614

• Be the first point of contact for user support.
• Monitor ticket system for support requests from users, prioritize requests by urgency, and assist users or elevate tickets accordingly.
• Provision, install, maintain, repair, upgrade and troubleshoot IT software and hardware such as laptops, desktops, printers, and mobile devices.
• Provide technical support both in-person at our Irvine, Laguna Hills and Desert Palm locations as needed, as well as virtually to providers and clients distributed across the United States.

• Bachelor’s degree in STEM strongly preferred, however candidates with helpdesk/MSP experience, CompTIA A+/Network+ or experience with healthcare administration will be strongly considered.
• Strong problem solving and communication skills.
• Ability to explain and provide technical support clearly to users with various levels of technical expertise.
• Experience with various operating systems, software and hardware preferred, to include but not limited to:
  Windows, macOS, iOS, Android, Microsoft 365, and Google Workspace.

You’ll report to our Irvine HQ location Monday‑Friday (1920 Main St, Irvine, CA 92614). Limited travel to our clinics in Laguna Hills and Palm Desert as needed.

• $50,000 annual salary
• Full Time 40‑hour position
• Non‑exempt status

• 401(k) account with matching
• 15 vacation days, 5 sick days, and paid holidays annually
• Gym membership stipend
• Company social gatherings
• Health, Dental, and Vision

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Sensible Care is committed to serving our clients and empowering our providers and the multitude of teams who support our providers. We offer competitive compensation, excellent benefits, work + life balance, and a collaborative, empowering culture committed to providing the highest quality mental healthcare and being the employer of choice.

At Sensible Care, we embrace diversity, empowerment, invest in a culture of inclusion, positivity and encourage all to apply to join our supportive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.