Consumer Success Specialist – Entry Level

Consumer Success Specialist – Entry Level

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Full-Time | Non-Exempt (Hourly)

Location: On-site, Irvine, California

Schedule: Monday–Friday, 8:30 AM – 5:30 PM, 40 hours/week

Overtime: Paid in accordance with California labor law

Compensation: Hourly (non-exempt), approximately $19.23/hour
, annualized ~$40,000 for full-time hours

We are a fast-growing K-Beauty technology company
, headquartered in South Korea and backed by Samsung investment. Our team leads innovation in AI-powered scalp and skin analysis technology
, integrated with premium B2C hair care and hair loss aid products
. At the intersection of beauty, AI, and healthcare
, we deliver personalized, data-driven consumer solutions to a global audience.

We are seeking a recent graduate or early-career professional with an entrepreneurial mindset who is eager to grow in the beauty-tech and healthcare technology sector
. This full-time, hourly position provides hands‑on experience in consumer success operations and offers the opportunity for long‑term career growth in a fast‑paced, innovative environment.

The role begins with a 3-month probationary period
, after which successful candidates may transition to ongoing employment based on performance and business needs.

• Support consumer and client success operations for B2B AI-powered scalp & skin scanners and B2C hair loss aid products integrated with AI analysis
• Assist B2B partners (clinics, salons, distributors) with onboarding, device education, usage guidance, and technical support
• Respond to B2C customer inquiries regarding AI scan results, product usage, and personalized hair care routines
• Educate users on AI-generated scalp and skin analysis data and recommended care solutions
• Communicate professionally via email, chat, and internal systems
• Collect and summarize feedback from B2B and B2C users to support product and service improvements
• Collaborate with U.S. teams and South Korea headquarters on training, service optimization, and product enhancements
• Support product launches, promotions, and customer engagement initiatives

• Entrepreneurial, proactive, and accountable
• Passionate about K-Beauty, hair care, skincare, AI, or healthcare technology
• Strong written and verbal communication skills
• Highly organized, detail-oriented, and eager to learn
• Comfortable working in a fast-paced, fully on-site office environment
• Fluent in English (Korean skills a plus, but not required)

• Willing to undergo a background check
• Legally authorized to work in the U.S.
• Able to work on-site in Irvine, CA
• No current or future need for employment visa sponsorship

• Open to recent graduates or early-career professionals
• Must be available to start February 2026
• Able to commit to a full-time, on-site schedule
• Hourly, non-exempt position (~$19.23/hour; annualized ~$40,000 for 40-hour weeks)
• Overtime paid in accordance with California labor law
• Healthcare benefits begin the month following hire (eligibility applies)
• 401(k) eligibility upon successful completion of probation
• Long-term career growth opportunities within a global K-Beauty and healthcare technology company