Manager - Business Systems and Automation Support; and Promotional

The County of San Mateo's Technology Services Department (TSD) is seeking a well-qualified IS ManagerI to serve on its Business and Finance Administration Division Leadership Team. Under supervision of the Division Manager of Business and Finance Administration Division, the selected candidate will lead and manage processes and enhancements to TSD’s business intelligence and data analytics, enterprise technology asset management, and information technology financial management system administration, robotic process automation technology, and implementation of innovative technologies to improve daily operations of TSD’s business and financial operations.

This role requires building strong working relationships with all levels of personnel within TSD, other cross-departmental stakeholders and partners, including County executives, management, line staff, and their support teams to achieve progress and success.

This is a first-level management classification that manages assigned technology services activities within an assigned division. Responsibilities include performing diverse, specialized, and complex work involving significant accountability and decision-making responsibility.

• Five (5) years of experience in a lead/management role.
• Business process transformation, systems implementation, and change management experience.
• Deep knowledge of project management techniques and tools.
• Adequate business and political acumen to successfully execute on objectives.
• Ability to manage the intricacies of all phases of a project lifecycle with finesse, passion, confidence, self-motivation and an entrepreneur spirit.
• A strong understanding of a technology services organization, its functions, systems used to provide support services.
• A proven track record managing multiple priorities and deadlines, teams, and projects.
• Experience in cross-functional project teams.
• Ability to establish strong working relationships.
• Ability to lead, motivate, and develop others.
• Excellent written and verbal communication skills.

• Perform high quality work as an individual contributor, in addition to management duties.
• Partner with technology divisions and develop analytical frameworks, maintain roadmaps, pipelines, and metrics that align with the broader organization's goals.
• Collaborate with technical resources and professional services vendors for making enhancements to Enterprise Asset Management business processes.
• Manage the implementation activities, project schedule, task completion and milestones.
• Manage and track project risks.
• Acts as the project management interface to the vendor project team.
• Support TSD’s information technology financial management system and its integration with existing systems (such as OFAS, Sherpa, Service Now, Workday, and others).
• Analyze, design and implement system-based process improvements.
• Partner with Finance, and Accounting, Project Management Office, and TSD Program teams to develop and manage robust reporting.
• Collaborate cross-functionally with operational teams including Controller's Office, County Executive’s Office, Human Resources, and other departments to scale and drive efficiencies in our system interfaces.
• Manage and participate in the administration and maintenance of department specific business applications and platforms; evaluate, participate in, and manage information technology and business process redesign; evaluate, select, and recommend departmental applications; establish support processes to ensure availability of application and database services.
• Plan, manage, and oversee the daily functions, operations, and activities of assigned technology services programs.
• Participate in the development and implementation of goals, objectives, policies, and priorities for assigned programs.
• Make recommendations for updates to processes, procedures, system use, service design, service offerings, and staffing plans to attain goals, objectives, and priorities for the assigned programs.
• Participate in the development, administration, and oversight of assigned budgets.
• Develop and standardize procedures and methods to improve and continuously monitor the efficiency and…