Specialist Solution Engineer; Emerging Business Unit

Specialist Solution Engineer (Emerging Business Unit)

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Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword – it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Salesforce is the Customer Company, inspiring the future of business with AI, Data, and CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer — driving your performance and career growth, charting new paths, and improving the state of the world.

As a Specialist Solution Engineer supporting Agentforce IT Service, you will be instrumental in demonstrating and evangelizing in these areas:

• Deliver conversational, always‑on support: empower employees to get help in minutes, not hours, without leaving their workflow.
• Automate end‑to‑end incident management: accelerate resolutions with AI‑driven triage and intelligent routing.
• Unify IT and HR service on one platform: bring IT, HR, Facilities, and other service teams together.
• Gain full visibility with a native CMDB: visualize asset relationships, dependencies, and health in real time.
• Boost productivity and reduce costs: automate up to 80% of IT tasks end‑to‑end through workflow automation, AI assistance, and self‑service.
• Enable the agentic enterprise: combine human expertise with AI assistance to create a self‑healing, proactive support environment.

• Support deal cycles specifically tied to Agentforce IT Service solutions, including performing discovery calls, product demonstrations, and supporting technical architecture meetings.
• Create and develop assets and programming to scale the Agentforce IT Service teams and solutions, such as industry point‑of‑views, demo components, technical point‑of‑view documents, discovery guides, and workshop programming.
• Attend events to evangelize solutions (Salesforce World Tours, industry events, Dream force).
• Internally evangelize the solutions across our Core and Service Cloud Account Executives (AEs) and Solution Engineers (SEs).
• Stay up‑to‑date on product innovation to speak to and demonstrate key features and benefits.

• Bachelor’s degree in Computer Science, Software Engineering, MIS, or equivalent relevant experience.
• Minimum of 4 years of professional experience in a Solution Engineering space or relevant adjacent roles.
• Deep experience and understanding of the Salesforce Platform.
• Solid oral, written, presentation, collaboration, and interpersonal communication skills.
• Ability to work as part of a team to solve technical problems in varied environments.
• Strong presentation skills, both virtually and in person.
• Value proposition‑mind‑ed with strong business acumen.

• Hands‑on experience working with leading IT Service Management platforms (Service Now, BMC Helix, Ivanti Neurons, Jira Service Management, or Cherwell).
• Familiarity with Slack, Salesforce Service Cloud, Data Cloud, or Flow.
• Salesforce Admin 201 certification or similar technical certification.
• Previous experience as a solution/sales engineer for a CRM company or similar technology.

• A dynamic, fast‑paced environment with exciting challenges and opportunities to build compelling solutions.
• The chance to interact with the entire customer lifecycle, from discovery to solution implementation.
• Opportunities for continuous learning and professional development.
• A collaborative and supportive team environment that values innovation and fun.

Not Applicable

Full‑time

Engineering and Information Technology

Software Development, IT Services and IT Consulting, and Technology, Information and Internet

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Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment.