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Field Services Technician
Job in
Irvine, Orange County, California, 92713, USA
Listed on 2026-10-07
Listing for:
Arkhya Tech. Inc.
Full Time
position Listed on 2026-10-07
Job specializations:
-
IT/Tech
Desktop Support, HelpDesk/Support
Job Description & How to Apply Below
- Analyze incidents, requests, device data, and user feedback to identify root causes and improvement opportunities.
- Support endpoint configuration, software packaging, image validation, access workflows, and device lifecycle processes.
- Document requirements, test scenarios, runbooks, and operational handoffs for desktop-service changes.
- Coordinate with desktop engineering, security, identity, application, and field services teams on cross-functional issues.
- Develop reports and recommendations related to endpoint performance, ticket trends, and user-impact reduction.
- Performs routine activities using defined runbooks and SOPs, resolves low-complexity requests, documents outcomes, and escalates issues with complete troubleshooting detail.
- Systems analysis, ITSM, endpoint management, requirements gathering, documentation, customer service, analytical problem solving, and Windows/Microsoft endpoint technologies.
We are currently recruiting a Field Services Technician for our team in Irvine, CA, United States.
All applications are reviewed carefully by our team.
The position is based in Irvine, CA, United States.
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