Manager, Network Operations

Origence is always looking for diverse, talented people to join our exceptional team. Current job opportunities are posted here as they become available.

With 30 years of fintech leadership, Origence empowers credit unions with innovative SaaS lending solutions that make lending more accessible, efficient, and competitive. We invest in our people and foster a culture of innovation, ownership, and continuous improvement. As we help shape the future of lending, we’re leveraging AI to enhance the way we work and create value for our clients, and we’re seeking individuals who are excited by emerging technologies and eager to use them responsibly to solve problems and drive impact.

The Manager, Network Operations leads the teams responsible for continuous monitoring, production support, systems analysis, and operational response for customer‑facing applications and services. This role is accountable for the performance and development of the Network Operations Center, IT Systems Analysts, and assigned contractors, and ensures the organization maintains clear ownership, timely escalation, and disciplined follow‑through across operational work.

The Manager combines people leadership with site reliability and operations engineering practices. The role develops technical capability within the team, establishes measurable operating standards, and implements automation that reduces repetitive work and improves the consistency of monitoring, incident response, and service recovery. The Manager partners with Development, Dev Ops, Site Reliability Engineering, Platform Engineering, Security, Product, Quality Assurance, and Release Management to strengthen production readiness and service reliability throughout the application lifecycle.

At Origence, we are self‑aware, adaptable, and relentlessly focused on creating meaningful impact. We think like owners, embrace complexity and ambiguity, challenge conventional thinking, and continuously pursue smarter, more effective ways to solve problems and advance the business. If this mindset reflects who you are, you may be exactly who we’re looking for.

Team Leadership and Organizational Development:

• Manage, coach, and develop Network Operations personnel, IT Systems Analysts, technical leads, and assigned contractors; establish clear expectations for ownership, technical performance, communication, and follow‑through
• Build a structured development path that strengthens troubleshooting, systems analysis, incident response, documentation, automation, and reliability practices across the team
• Develop the Lead IT Systems Analyst to assume day‑to‑day leadership of frontline monitoring and operational support while maintaining management accountability for overall team performance and service outcomes.
• Set team priorities, assign work based on business and operational risk, and ensure commitments have defined owners, expected results, due dates, and measurable completion criteria
• Evaluate staffing, shift coverage, skills, workload, and succession needs; recommend hiring, role development, training, and organizational changes that support reliable 24x7 operations
• Conduct performance management, career development, recognition, and corrective action in accordance with company practices

Network Operations and Service Health:

• Own the operating model for continuous monitoring and support of production applications, infrastructure, integrations, networks, and dependent services
• Establish standards for alert response, investigation, escalation, service restoration, shift handoff, work tracking, and operational communication
• Ensure monitoring and dashboards provide accurate, actionable signals and that alert thresholds, routing, severity,…