Telecom IT Support Specialist; VoIP & Cellular

About Us

We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.

Job Summary

This position is responsible for ordering, setting up, and deploying all employee cellular devices and air cards, setting up and deploying Avaya VoIP phones and extensions, and providing general customer support for all IT-related issues.

Essential Duties & Responsibilities

Responsible for cellular and VoIP telecommunications for all employees.

• Order, set up, and deploy cellular devices for new employees.
• Provide replacement devices for broken/lost/stolen inventory.
• Order accessory supplies for iPads/Phones/air cards.
• Provide customer support for any Cellular/iPad/Aircard device issues.
• Manage device activation/deactivation through Wireless Watch Dogs and Intune portals.
• Set up new VoIP extensions and voicemails and provide desk phones.
• Troubleshoot all issues relating to cellular and VoIP devices.
• Provide general IT support for our internal help desk.

Qualifications

• Bachelor’s Degree, Technical School Certificate in the related field, or equivalent.
• 2+ years in a technical/telecommunications supporting role required
• A+ certification preferred.
• Strong knowledge of Android and Apple Devices.
• Technical knowledge of Windows OS, O365, and Intune.
• Must be organized and be able to work within deadlines.
• Professional, well-spoken, and customer service-orientated.

#Mesa #LI-Mesa #LI-HVACjobs #LI-Onsite

Equal Opportunity Employer As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees Notice to prospective employees:
There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

Geographic Disclosure

Compensation Range: $23 - $28 per hour

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.