Data Center Technician; On-site

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping outevery checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

Under the general direction of the Lead, Data Center Services, the Data Center Technician will physically support and provide remote-hand services to customers.

• Support day-to-day data center operations and execute various projects.
• Analyze and consult on customers' IT infrastructure hardware in production; conduct walkthroughs with the customer to determine whether the project can be delivered.
• Install and manage structured cabling infrastructure projects.
• Elicit Data Center infrastructure requirements from clients.
• Install, terminate, test, and label all cross-connects (copper and fiber) in the data center according to standard operating procedures.
• Perform preventative maintenance and repairs by troubleshooting cabling system issues.
• Troubleshoot and address physical issues.
• Create straight-through, crossover, and console cables.
• Move/install shelves, power strips, rails, cable management, servers, switches, and other equipment with requirements.

• Identify and report problem devices. Replace defective parts as directed.
• Visually inspect equipment for errors or unusual noises.
• Assist in performing infrastructure readiness tests.
• Configure OOB (out-of-band) management interfaces on various devices for remote access (compute, storage, and networking).
• Test and validate remote accessibility to the customer computer, server, and/or network system.
• Monitor and perform ongoing maintenance on servers and network equipment.
• Upgrade internal system components, including CPUs, memory, hard drives, and network cables.
• Create and maintain service desk documentation.

• Provide a…